Job summary
- Main area
- Surgery and Associated Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full Time - 37.5 Hours Per Week)
- Job ref
- 164-7306358
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £27,485 - £30,162 Per annum
- Salary period
- Yearly
- Closing
- 10/08/2025 23:59
Employer heading
Waiting List Co-ordinator
Band 4
Job overview
This is an exciting opportunity to join the Ophthalmology Waiting List Team.
We are looking to appoint a full time Waiting List Coordinator to cover secondment due to a career break.
The hours are full time 37.5 per week Monday to Friday.
Main duties of the job
The successful candidate will have experience in managing waiting lists with using Bluespier to utilise theatre sessions.
You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will have a good understanding on the 18 week RTT pathway. You will need to be able to demonstrate a clear understanding of patient confidentiality, and be able to remain calm under pressure.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
There are so many reasons to choose NUH as the place to start your NHS career.
- Our commitment to patient safety and the fact that we're a leader in clinical excellence and outcomes.
- Being part of a busy, dynamic Trust.
- Making important contributions to the next generation through teaching, research and innovation; working with world leading clinical experts using state-of-the-art facilities and being at the forefront of utilising technology to improve patient care.
- NUH is made up of thousands of passionate dedicated colleagues, from a variety of backgrounds and doing a wide range of jobs and roles, who are committed to providing great care for our patients.
Detailed job description and main responsibilities
The post holder will manage the inpatient and day case waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust’s Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.
They will co-ordinate admissions, and associated pre-operative assessment clinics and theatre lists. The post holder will also play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.
Direct the waiting list administrative team to current learning and training tools to ensure staff are kept up to date, including mandatory training.
- Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS/Blue Spier
- Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either in person, telephone, email
- Be responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.
- Ensure patients are added to appropriate waiting lists using hospital IT systems in accordance with Trust policies.
- Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy
- To arrange transport for patients that require it
- Book HDU/ITU/PICU beds are required following correct protocol
- To be responsible for arranging emergency cover for theatre sessions where the surgeon becomes unavailable at short notice.
- Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.
- Provide appropriate confirmation letter to patient, along with any relevant supporting information.
- Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures.
- Amend patient information and admission requirements in line with pre-operative assessment information/findings.
- Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.
- Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.
- In conjunction with the appropriate managers liaise with external healthcare providers to facilitate the timely admission of patients.
- Be responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day for cancelled ops.
- Liaise with clinical staff to ensure the availability of any specialist equipment as required.
- Ensure any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.
-Produce accurate theatre lists for scheduling meetings, attend said theatre meetings, and undertake all required follow up actions.
- Work flexibly and provide cross cover for colleagues in the Directorate.
- Undertake any other duties and responsibilities, which may reasonably be required.
- Participate in team, professional and personal development activities.
- Undertake any other duties which may be reasonably required.
Person specification
Qualifications
Essential criteria
- 3 GCSE’s or equivalent C or above – must include English
- Computer literate to ECDL standard or equivalent.
Experience
Essential criteria
- Proven clerical experience.
- Experience of working to deadlines
Desirable criteria
- Previous experience of working in the NHS and experience using MS Office, Medway and Notis.
- Knowledge of 18 week targets
Communication and relationship
Essential criteria
- Must be able to clearly and accurately convey information verbally to differenct audiences
- Ability and experience to be discerning in sensitive situations
Analytical and Judgement
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to complete tasks using own initiative
Desirable criteria
- Demonstrate knowledge of waiting list management
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Hodgkinson
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812269253
- Additional information
Nicola Hodgkinson
Deputy Service Manager
Ophthalmology
Surgery and Associated Services
0115 9249924 Ext. 85512
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