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Job summary

Main area
Urology Outpatients
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (per annum)
Job ref
164-7500379-VC
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Urology Centre, Nottingham University Hospitals
Town
Nottingham
Salary
£24,465 per annum
Salary period
Yearly
Closing
02/03/2026 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Receptionist out-patients Urology

Band 2

Job overview

We currently have  a  full time vacancy for a receptionist post in the Urology Outpatients Department working at the City Campus

We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced, positive, developing environment.

The applicant should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holder should also be able to prioritise and work well as a member of a team, use your own initiative, maintaining accuracy with both verbal and written communication.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

The role entails managing reception, welcoming approx. 120+ patients per day and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care in hospital.

For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player.  Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS, NOTIS and UNITY would be a distinct advantage.

 

Working for our organisation

The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

 

Detailed job description and main responsibilities

The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department who also acts as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Person specification

Planning & organisation skills

Essential criteria
  • Able to organise own workload following period of induction.
  • Flexible approach to work and changing demands
  • The ability to pass on information accurately to registered staff.

Experience

Essential criteria
  • Experience of reception work.
  • Experience of entering and retrieving data from a computer.
  • Experience of working in a busy, challenging and ever changing environment.
Desirable criteria
  • Experience of working in a hospital environment.

communication & relationship

Essential criteria
  • Good communication skills . Excellent telephone manner. Good understanding of confidentiality.
  • Remains calm in difficult and pressured situations
Desirable criteria
  • to have experience of working in a team.

Qualifications

Essential criteria
  • Achieved 5 O'levels/GCSEs including Maths and English or Equivalent EDCL
  • Experience of using Microsoft Office products
  • Previous experience of using Hospital IT systems e.g. Medway and NOTIS

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Chidwick
Job title
Admin Manager
Email address
[email protected]
Telephone number
0115 9691169
Additional information

Tracy Westby - Out-patient Co-ordinator - 0115 9691169 Ext: 76950

Claire Chidwick - Admin Manager -  0115 9691169 Ext: 74965

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