Swydd wag: Clerical Officer/Receptionist, Nottinghamshire Healthcare NHS Foundation Trust, Nottingham

Crynodeb o'r swydd

Prif leoliad: Admin
Gradd: NHS AfC: Band 2
Contract: Parhaol
Oriau: Llawnamser - 37.5 awr yr wythnos (Mon-Fri 09:00-17:00)
Cyfeirnod y swydd: 186-1044-25-CS

Cyflogwr: Nottinghamshire Healthcare NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Pebble Bridge, Hopewood Hospital
Tref: Nottingham
Cyflog: £24,465 per annum (pro rata for part time)
Cyfnod cyflog: Yn flynyddol
Yn cau: 02/09/2025 23:59

Clerical Officer/Receptionist

NHS AfC: Band 2

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility

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Key Accountabilities:

Perform welcome duties which include greeting clients and visitors and ensuring clinical staff are made aware of their arrival.
Take and deal with all incoming calls.
Recording and relaying messages accurately via telephone email, and face-to-face contact.
Receiving visitors, assisting with their enquiries and directing them appropriately.
Maintain general tidiness of the waiting area.
Maintain notice boards and leaflet stands. Ensure the reception area is well stocked with information relevant to clients.
Maintain efficient computerised and manual record systems. This includes:
- Request maintenance jobs when required.
- Upload documents such as letters, reports, blood results, etc. onto the client electronic record.
- Maintain an in/out record of all visiting professionals, for fire safety requirements.
- Tracking case notes in and out of the site.
- Room bookings
- Ensure all confidential documents and files are locked away securely.
- To deal with all outgoing/incoming mail.
- To receive and sign for all general deliveries or re-direct accordingly.
- To assist with other administrative duties within the administration team as required.
- General typing of correspondence, audio and copy.
- Client data input and data cleansing on RiO
- Photocopying, laminating, scanning, shredding etc of documentation.

Any other duties commensurate with the grade, as requested by the Team Leader/Manager.

Please note that this post does not meet the pay or skill level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

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Values and Behaviours

Meini prawf hanfodol

All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Qualifications - Academic / Craft / Professional

Meini prawf hanfodol

Typing/word processing qualification to RSA/OCR III standard or equivalent level of experience
Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience.

Experience

Meini prawf hanfodol

Experience of working in a customer-facing role.
Previous experience of working in an office environment.
Ability to work as an affective team member.
High Level Microsoft office software.

Meini prawf dymunol

Relevant Experience of working within the NHS

Skills

Meini prawf hanfodol

Excellent interpersonal/communication skills, including excellent written and oral skills.
Administrative skills.
Excellent telephone manner.
Good interpersonal skills.
Good numeracy and literacy skills.

Contractual Requirements

Meini prawf hanfodol

Ability to travel between venues.
Requirement to complete Mandatory Training.

Training

Meini prawf hanfodol

Microsoft Office i.e Database, Excel, Word, Powerpoint.

Physical requirements

Meini prawf hanfodol

Requirement for sitting in a restricted position for a substantial proportion of the working time
Has the physical ability to perform the full range of duties.
There is a frequent requirement to set up meetings/training rooms.

Knowledge

Meini prawf hanfodol

Computer literacy including word, excel, outlook, database
Maintain electronic records/information on computer.

Additional Information

We reserve the right to close the post early once we have received a sufficient number of applicants.
The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.