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Job summary

Main area
ICT
Grade
NHS AfC: Band 5
Contract
12 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
214-NHIS-7301041
Employer
Sherwood Forest Hospitals NHS Foundation Trust
Employer type
NHS
Site
King's Mill Hospital
Town
Sutton-In-Ashfield
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
14/09/2025 23:59

Employer heading

Sherwood Forest Hospitals NHS Foundation Trust logo

End User Device (EUD) Support Engineer

NHS AfC: Band 5

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.

Job overview

Job Opportunity: End User Device Support Engineer

The Nottinghamshire Health Informatics Service (NHIS) is seeking an enthusiastic and highly motivated End User Device (EUD) Support Engineer Engineer to join our team on a permanent basis. This is an exciting opportunity to support the delivery of ICT projects while maintaining excellent service levels for our Business as Usual (BAU) operations.

Providing Information, Communication, and Technology Services (ICT) across the NHS is a key objective of NHIS. We deliver national and local ICT requirements with expertise, innovation, and a commitment to helping our customers do things better or achieve better outcomes.

As part of the Technical Strategic Business Unit, the successful candidate will:

  • Take ownership of technical tasks and projects, ensuring the delivery of high-quality ICT services to the Local Health Community
  • Ensure our customers receive outstanding customer service
  • Work closely with the Second Line Support Team Leader to develop and deliver technical activities across the local health community
  • Support the implementation of systems and processes as part of both national and local ICT strategies

This is a great opportunity to work in a forward-thinking, innovative environment where your contributions will help shape the future of ICT in healthcare. You will be part of a supportive team that is committed to continuous improvement and delivering cutting-edge technology solutions.

Apply now to join our team!

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. 

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. 

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands. 

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

Essential criteria
  • Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
  • Knowledge of the Data Protection Act and issues around data confidentiality
  • Extensive knowledge of clinical and business functions across the local health community
  • Detailed knowledge and awareness of uses of Health Informatics across the NHS
Desirable criteria
  • A clear understanding of the local service requirements and plans associated with the National programme for IT
  • MDM experience

Qualifications

Essential criteria
  • A relevant degree or technical qualification or equivalent technical experience
  • In possession of the ECDL/MOST qualification
  • Excellent IT skills with Advanced Keyboard skills.
  • Microsoft desktop Operating Systems
  • Network Topologies
  • Virtual Desktops
Desirable criteria
  • In possession of or working towards the completion of the Advanced ECDL or MOST
  • On-going personal and professional development
  • Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
  • RDMS (any)
  • Scripting
  • MCP
  • Packaging

Experience

Essential criteria
  • Previous technical experience within an IT environment
  • Prior experience of delivering and technical documentation
  • Ability to present material accurately to colleagues
  • Experience of working as part of a customer focussed team
  • Excellent communication skills – written, verbal and interpersonal.
  • Excellent organisational skills
  • Excellent time-management skills with a pro-active and flexible approach
  • Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.

Contractual Requirements

Essential criteria
  • Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
  • Ability to travel in order to attend meetings/deliver training at point of need.
  • Clean driving licence and use of own car.
  • Requirement to form part of an on-call rota

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPathway to excellenceCare quality commission - GoodCarer Friendly Employer 2021Mindful employer.  Being positive about mental health.Disability confident employerCare4NottsTime to changeFair Train Silver StandardStep into healthNational Preceptorship for Nursing Quality MarkArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jas Sahota
Job title
Service Support Manager
Email address
[email protected]
Telephone number
0115 8838807
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