Job summary
- Main area
- Cardiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 32 hours per week
- Job ref
- 214-MED-7498214
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Kings Mill Hospital
- Town
- Sutton in Ashfield
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/11/2025 23:59
Employer heading
Cardiology PPC
NHS AfC: Band 3
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.
Job overview
The Cardiology department at King's Mill Hospital is seeking an experienced and enthusiastic Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.
As a Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways.
You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.
Main duties of the job
- Answering and making phone calls to patients and colleagues.
- Thoroughly managing an in-depth patient-based Excel document.
- Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
- Tracking patients in the virtual triage platform.
- Validating PTL (Patient Tracking List).
- Performing audio typing as required.
- Collaborating closely with consultants and colleagues across the Cardiorespiratory services.
- Tracking patient case notes.
- General administrative duties including photocopying, faxing and filing.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person specification
Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable criteria
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT / Patient data systems – As applicable to speciality
Qualifications
Essential criteria
- Good general education with GCSE English at grade C or above, (or equivalent).
- RSA II (or equivalent)
Desirable criteria
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information
- Management Diploma (IHRIM)
- European Computer Driving Licence
Further Training
Essential criteria
- On the job training.
Experience
Essential criteria
- Quality Customer Service
- Previous NHS knowledge and experience
Contractual
Essential criteria
- Regular attendance and willingness to work flexible hours as necessary
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andy Wright
- Job title
- Operations Support Officer
- Email address
- [email protected]
- Telephone number
- 07464907882
- Additional information
07464907882
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