Job summary
- Main area
- General Surgery
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9am until 5pm)
- Job ref
- 214-SRG-7248249
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Kings Mill Hospital
- Town
- Sutton in Ashfield
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 07/08/2025 23:59
Employer heading

General Surgery Virtual Triage Patient Pathway Co-ordinator
NHS AfC: Band 3
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job overview
A post has arisen for the role of General Surgery Virtual Triage Patient Pathway Co-ordinator within our dynamic and forward-thinking General Surgery service.
We’re looking for motivated, detail-oriented individual with a passion for healthcare and a keen interest in operational excellence. Whether you're stepping into PPC for the first time or bringing transferable skills from another area, we’re excited to welcome new energy and fresh perspectives into the service.
As the Virtual Triage Patient Pathway Co-ordinator, you will play a pivotal role in the seamless management of patient journeys through the virtual triage process. Your work will directly contribute to delivering high-quality care and efficient service within a thriving multidisciplinary team.
Apply now and become an integral part of a service dedicated to excellence in surgical care.
Main duties of the job
To understand the role in more detail, please read the attached job description and person specification document.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please read the attached job description and person specification document.
Person specification
Knowledge Requirements
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable criteria
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT/Patient data systems – As applicable to speciality
Qualifications/Academic/Craft/Professional
Essential criteria
- Good general education with GCSE English at grade C or above.
- RSA II (or equivalent)
Desirable criteria
- ECDL
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information Management Diploma (IHRIM)
- European Computer Driving Licence
- Shorthand speeds of 80wpm
Further Training
Essential criteria
- On the job training
Desirable criteria
- Supervisory training
- Experience of managing health & safety issues
Experience
Essential criteria
- Quality Customer Service
- Some experience providing required NHS knowledge and qualification equivalences if necessary.
Desirable criteria
- Experience of supervising staff
Contractual Requirements
Essential criteria
- Regular attendance and willingness to work flexible hours as necessary
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Taylor
- Job title
- Operation Assistant
- Email address
- [email protected]
- Telephone number
- 01623 622515
- Additional information
ext 6634
Rachel Coss Ext 2086
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