Job overview

Are you looking to step up in your admin work? Or want a change of pace in your working life?

We are looking for 3 patient coordinators to join our Out of Hours GP team based in Abingdon.

You should have effective communication skills to liaise and negotiate with our GPs and clinicians to ensure timely, effective care for our patients which will include monitoring telephone triage lists, base visits and effective prioritisation and allocation of home visits across Oxfordshire.

Working in the overnight period as an integral part of the GP Out of Hours clinical and operational teams, the Patient Flow Lead will be responsible for managing the allocation and prioritisation of patient referrals in the overnight period to ensure the timely, effective, and efficient delivery of high-quality care. 

Main duties of the job

• Managing Patient Referrals: Oversee the allocation and prioritisation of patient referrals during the out-of-hours period to ensure timely and effective delivery of high-quality care
• Monitoring and Communication: Monitor referrals and email inboxes, ensuring prompt and professional handling of End of Life phone calls, and distribute workload to appropriate clinicians
• Operational Support: Provide direct operational support, advice, and assistance to coordinators and dispatching team members, ensuring effective communication and problem resolution 
• Shift Responsibility: Assume responsibility for ensuring compliance with operational and performance targets for urgent and unscheduled care during shifts
• Reporting and Compliance: Report issues and concerns to line managers, record incidents on the Trust Incident Reporting system, and ensure adherence to Trust policies and procedures

The ability to travel independently between sites within the Trust is essential for this role.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

•    Excellent opportunities for career progression
•    Access to tailored individual and Trust wide learning and development
•    27 days annual leave, plus bank holidays, rising to 33 days with continuous service
•    NHS Discount across a wide range of shops, restaurants and retailers
•    Competitive pension scheme
•    Lease car scheme
•    Cycle to work scheme
•    Employee Assistance Programme
•    Mental Health First Aiders
•    Staff accommodation (please note waiting lists apply)
•    Staff networking and support groups hosted by our Equality, Diversity & Inclusion team