Job overview

Are you an Admin or Receptionist looking to step into Healthcare? Or do you want a change of scene?

We’re looking for a Receptionist to become a valued part of our Adult Mental Health Team in Amersham. This is a full-time, front-of-house role where your presence will genuinely make a difference each day.

As the first point of contact for patients, carers and professionals, your professionalism, communication skills and calm approach will set the tone for our service. You’ll be part of a team that values consistency, reliability and attention to detail.

This role is ideal if:

• You’re reliable, approachable, and committed to high standards of service
• You enjoy being part of a close-knit team but can work independently
• You’re looking for a long-term role in a meaningful, people-focused environment

If you’re seeking stability, purpose, and a team that truly values what you bring - this could be the perfect role for you.

Main duties of the job

• Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
• As the first point of contact you will need to consider a wide range of information to ensure each patient’s needs are progressed or referred on. This includes initial handling of complaints.
• Use advanced communication skills when dealing with patients who may have special needs or exhibit challenging behaviour.
• Use a networked computerised system to manage multiple diaries and input patient information
• Obtain personal details and other sensitive social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for confidentiality.
• Provide information and advice about Adult Mental Health services and access to NHS emergency Mental Health, including out of hours services.
• Receive and transmit information electronically using the Oxfordshire networked e-mail system, and provide general clerical support, including letter writing and correspondence when necessary.

The ability to travel independently between sites within the Trust is essential for this role.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure you’re your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”.

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team