Job summary
- Main area
- Receptionist / OOH Coordinator
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 267-CS7230454
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- The Whiteleaf Centre
- Town
- Aylesbury
- Salary
- £26,530 - £29,114 Per Annum
- Salary period
- Yearly
- Closing
- 16/06/2025 23:59
Employer heading

Receptionist - Aylesbury
NHS AfC: Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Are you looking for a change of pace in your admin work? Would you like to support patients and staff in a friendly environment?
We're seeking a full-time receptionist to join the Whiteleaf Out of Hours Reception team.
You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.
The role works on a shift pattern of the following over 37.5 hours, worked over the following shift pattern: 06:00-14:00, 09:00-17:00, 14:00-22:00 & 22:00-06:00.
Main duties of the job
- Provide professional and efficient service to staff, patients, and the public during working hours and incorporate the Out of Hours role using communication equipment and information systems during night shifts
- Perform general office tasks including responding to email and phone enquiries, taking and recording messages accurately, and following Trust procedures and protocols
- Operate the Trust’s switchboard, answer incoming calls, and transfer callers appropriately using provided tools
- Input and maintain the Out of Hours on Call Rota system, support the Estates and Facilities Helpdesk out of hours, and ensure calls from SMS are dealt with efficiently
- Undertake training in new skills required for the effective operation of the Coordination Centre and maintain those skills in line with supervision and appraisal
The ability to travel independently between sites within the Trust is essential for this role.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Person specification
Essential criteria
- Proven experience of working in a Receptionist and or office environment
- Ability to problem solve and prioritise workload
Contractual Requirements
Essential criteria
- Ability to travel between sites
Qualifications
Essential criteria
- Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Smith
- Job title
- Oxford & Bucks Coordination Centre Supervisor
- Email address
- [email protected]
- Telephone number
- 01865 902000
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
List jobs with Oxford Health NHS Foundation Trust in Administrative Services or all sectors