Job summary
- Main area
- Receptionist / Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 19.5 hours per week (Weds Working 9 to 5 in Sue Nicholls | Thursday 8 till 2pm & Friday at Saffron House, High Wycombe)
- Job ref
- 267-BM7821389
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- The Sue Nicholls Centre Aylesbury & Saffron House High Wycombe
- Town
- Aylesbury & High Wycombe
- Salary
- £24,937 - £26,598 per annum | pro-rata
- Salary period
- Yearly
- Closing
- 09/04/2026 23:59
Employer heading
(Part-Time) Receptionist/Administrator - Bucks CAMHS
Band 3
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
We are looking for a highly motivated part-time Receptionist/Administrator to work across both our sites in Aylesbury and High Wycombe. Your week would be split Wednesday 9am-5pm in Aylesbury (Sue Nicholls) and then Thursday and Friday, 8am-2pm in High Wycombe (Saffron House).
Before applying please note that we are unable to change the days, working hours and location of this role. This arrangement is what is required to meet the needs of our service.
Please note this role is part-time working 19.5 hours per week.
Main duties of the job
To assist with reception and telephonist duties under the general direction of the Office Manager, ensuring that a professional, efficient and cost-effective service is provided to staff, visitors, partnership organisations and the public at all times.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
- To assist with reception and telephonist duties under the general direction of the Office Manager, ensuring that a professional, efficient and cost-effective service is provided to staff, visitors, partnership organisations and the public at all times.
- Receive all visitors to the CAMHS and Eating Disorder Service as the first point of contact/reception, in a courteous and helpful manner, providing appropriate information as required and signposting to the relevant team/staff.
- Receive calls to the Service as the main contact number. This will include transfer of callers appropriately following correct procedures in accordance with Trust policies.
- Be required to have excellent communication skills and present a calm and reassuring manner.
- To maintain the visitor’s log,
- Book meeting rooms as required using the electronic room booking system ensuring it is always kept up to date.
- Provide postal services for the trust including signing and recording of mail. Sorting, redirecting and distribution of mail across the Service
- Document and inform staff of any deliveries to the building.
- Undertake training in new skills required for the department’s effective operation and to maintain those skills in line with supervision and appraisal.
- Ensure strict confidentiality is maintained at all times in relation to the safekeeping of all information held within the Service and comply with Trust confidentiality policies.
- Exercise due diligence in maintaining the security of self and other building users by managing access systems such as pass cards and requests for trust ID badges.
- Assist with the operation of Trust emergency systems such as fire alarms check and evacuation practice.
- Co-ordinate the general running of the office environment including checking of daily room set up, end of day security, displays and general upkeep of the building.
- Be familiar with and facilitate requests to facilities/ Estates regarding the building and to process these requests to completion.
- As required and as directed, the postholder will provide general administrative support to the CAMHS service, which could include scanning, photocopying, typing letters, maintaining databases, phoning patients and making patient bookings.
- Undertake other reasonable duties in accordance with the needs of the service and appropriate to the scope of the role.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Essential
Essential criteria
- Knowledge & Experience
Desirable criteria
- Working experience in NHS
Essential crieria
Essential criteria
- Qualifications
Desirable criteria
- Organisation Skills
Essential criteria
Essential criteria
- Proven knowledge of Microsoft Office
Desirable criteria
- Level 3 Apprenticeship or willingness to join a Level 3 Apprenticeship relevant to role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicole Atkinson
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 01865 901951
- Additional information
Please contact Nicole Atkinson for an informal discussion if you have any questions regarding the role.
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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