Job summary
- Main area
- Receptionist/Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 25 hours per week
- Job ref
- 267-CH7744579-3D
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- The Fiennes Centre
- Town
- Banbury
- Salary
- £25,760 - £27,476 Pro rata
- Salary period
- Yearly
- Closing
- 08/06/2026 23:59
Employer heading
Receptionist/Administrator
Band 3
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
The Fiennes Centre, Banbury is looking for a part time receptionist/administrator who can prioritise work load and has plenty of initiative. The Fiennes Centre is a outpatients based in North Oxfordshire in Banbury. There are a range of clinical services based in the building, including podiatry, Out of Hours, Urgent Care, Mental Health Services and more services to join. The receptionist/administrator will be supporting these services and operations related to the building.
This is a part time role working 25 hours per week, the shift pattern is 1pm - 6pm Monday - Friday.
Interviews will be held at The Fiennes Centre, Banbury, OX16 9BF
Main duties of the job
To provide professional, effective and efficient reception and administrative support to all staff working within the department using agreed processes and procedures to ensure the service standards are achieved. To be the first point of contact for patients and referring partners within The Fiennes Centre, managing appointments and queries, assisting where necessary and ensuring the priorities of the team are delivered effectively.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
- To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.
• Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.
• Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.
• Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job Description subject to evaluation and so some duties may change.
Person specification
Qualifications
Essential criteria
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Desirable criteria
- Evidence of completing Microsoft Office training
Knowledge
Essential criteria
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook
- Experience of communicating effectively at all levels with a variety of contacts
- Relevant administrative experience
- Ability to cope with frequent interruptions.
Desirable criteria
- Experience of using multi-functional devices e.g. scanning, faxing etc.
- Ability to work accurately and to deadline with heavy workloads and prioritisation of tasks
People Skills
Essential criteria
- Ability to work independently and as part of a team
- Good interpersonal skills Self-motivated
- Ability to use initiative
Desirable criteria
- Experience with dealing with patient facing contact
- Ability to travel independently between sites within the Trust.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Megan Hunt
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 07881258469
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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