Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- 12 months (fixed term)
- Hours
- Full time
- Part time
- Job share
- Job ref
- 267-CH8184579
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Fiennes Centre Banbury or Vale Resource centre, Abingdon community hospital
- Town
- Banbury or Abingdon
- Salary
- £28,392 - £31,157 pro rata per annum
- Salary period
- Yearly
- Closing
- 09/09/2026 23:59
Employer heading
Administration Team Lead
Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
An exciting opportunity has arisen for a highly motivated and experienced administrator to join the Single Point of Access service in Oxfordshire.
The Single Point of Access is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy and other community services for people over the ages of 18 and living in Oxfordshire.
SPA team is made up of experienced administrators and clinicians who work closely together. When you start, you'll have line manager and peer support as well as training and other resources to support you do your work effectively.
SPA is spread over two bases, Banbury, and Abingdon, operating 8am-8pm, 365 day a year on a shift pattern basis. Shift patterns are 08:00-16:00, 10:30-18:30 and 12:00-20:00.
Main duties of the job
The main duties of the role are to manage and coordinate the day to day administration work load and answer the health care professional phone line.
You will work as part of a close-knit team to ensure the patients receive the best possible service. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
Ideally you will be able to work from either sites to cover two other team members in the same role.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
Please see the job description attached to this advert for a full overview of the role responsibilities.
Person specification
Knowledge and Experience
Essential criteria
- Previous experience in an administrative role.
- Ability to minute meetings.
- Organisational skills/managing diary systems and tracking information.
- Experience of managing information on a database
- experience of using computer programs including Excel, Word, and Outlook.
Desirable criteria
- Working knowledge of Electronic Patient Record system.
- Experience in office management and supervisory/management role for staff.
- Experience of arranging and conducting interviews and of inducting new staff.
- An understanding of information governance.
- Data analysis and interpretation skills. Knowledge of project management or information analysis.
Personal Qualities
Essential criteria
- Excellent and calm telephone manner.
- Patient focused approach.
- Understanding of the need for confidentiality
Desirable criteria
- Calm under pressure
Qualifications-Academic/Skills/Professional
Essential criteria
- GCSEs or equivalent.
- Excellent verbal and written English skills.
- Excellent attention to detail
Desirable criteria
- Higher Education qualification (i.e., 'A' Level/NVQ III standard) or equivalent.
- IT Skills to RSA3/NVQ Level 3, or equivalent experience.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Matt Cadby
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 07770 331073
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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