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Job summary

Main area
Community Hospital Patient Flow Team
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Core hours - Mon-Fri, 8am - 4pm. May require weekend working in future.)
Job ref
267-CH7527181
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
Bicester Community Hospital and City Community Hospital
Town
Bicester and Oxford
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
23/10/2025 23:59
Interview date
04/11/2025

Employer heading

Oxford Health NHS Foundation Trust logo

Patient Flow Coordinator - City and Bicester Community Hospitals

Band 4

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.


 

Job overview

The Patient Flow Coordinator plays a pivotal role in ensuring the safe, timely, and efficient movement of patients through our community hospitals. This is an exciting new role which will require you to communicate effectively with patients, families and our multidisciplinary team in order to help patients get home as soon as they are ready. You will work with the teams on both City Community Hospital ward in Oxford, and Bicester Community Hospital. Your work will directly contribute to reducing length of stay, preventing readmissions, and improving patient outcomes.

Main duties of the job

Key responsibilities of this role include:

  • planning and coordinating hospital discharges
  • effective communication with patients and families to involve them in preparing for discharge from hospital
  • working closely with colleagues in other organisations such as adult social care and voluntary sector organisations to arrange appropriate support for patients when they leave hospital
  • maintaining clear and accurate documentation
  • coordinating and contributing to daily board rounds and weekly MDT meetings

No two days are the same for the patient flow team. If you enjoy working in a fast paced role and solving problems then this could be the ideal job for you!

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

•    Excellent opportunities for career progression
•    Access to tailored individual and Trust wide learning and development
•    27 days annual leave, plus bank holidays, rising to 33 days with continuous service
•    NHS Discount across a wide range of shops, restaurants and retailers
•    Competitive pension scheme
•    Lease car scheme
•    Cycle to work scheme
•    Employee Assistance Programme
•    Mental Health First Aiders
•    Staff accommodation (please note waiting lists apply)
•    Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

Provide weekend cover as needed and cover other Community Hospitals when required.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. 
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person specification

Essential requirement

Essential criteria
  • Ability to travel independently between sites within the trust
Desirable criteria
  • Car owner and driver

Qualifications

Essential criteria
  • Educated to NVQ Level 3, BTEC, or equivalent qualification/experience in health or social care
Desirable criteria
  • Evidence of ongoing professional development

Knowledge

Essential criteria
  • Understanding of effective discharge planning and transfer of care processes
Desirable criteria
  • Familiarity with community care services, resources, and eligibility criteria

Experience

Essential criteria
  • Experience in a health or social care setting, ideally within a hospital or community environment
  • Experience of working as part of a multidisciplinary team
Desirable criteria
  • Experience of discharge planning or coordination

Job related skills

Essential criteria
  • Ability to communicate clearly and empathetically with patients, relatives, and professionals
  • Strong organisational and prioritisation skills, able to manage multiple cases simultaneously
  • Shows effective problem-solving and decision-making skills, with the ability to escalate appropriately
  • Confident IT user, with ability to record, track, and report information using electronic systems

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Lardner
Job title
Senior AHP Clinical Lead
Email address
[email protected]
Telephone number
07795175457
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