Job summary
- Main area
- Reception
- Grade
- Band 4
- Contract
- Fixed term: 12 months (contract)
- Hours
- Full time - 37.5 hours per week (Monday - Friday 07:30 - 15:30 or 08:00 - 16:00)
- Job ref
- 267-CS7311238
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Learning & Development
- Town
- Cowley
- Salary
- £27,485 - £30,162 per annum | pro rata
- Salary period
- Yearly
- Closing
- 06/08/2025 23:59
Employer heading
Reception Supervisor & Centre Technician Assistant
Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
The Learning & Development Department are looking for a Reception Supervisor & Centre Technician Assistant to join our Education & Development Administration Service team.
You'll be supervising the reception team and working with the Centre Technician to support facilitators and report any technical issues as required. Your duties will be varied with a need for a high level of accuracy, excellent IT skills and the ability to prioritise workload. You will also be providing a high level of customer service to visitors to the department, so great interpersonal skills are a must.
The core hours are 07:30 - 15:30 or 08:00 - 16:00 with some flexibility, working on site at Unipart House in Oxford, Monday - Friday.
The Education & Development Administration Service team is made up of around 22 staff members. We are a friendly team and enjoy socialising, getting to know each other and having lunch together when we're in the office. We also have regular team wellbeing, CPD, and team building sessions. Our latest sessions have included things like dessert islands favourites, MBTI session, Easter pom pom making, time management, bring and share lunch, a bake off and many more.
You will be required to be an Emergency First Aider and full training will be provided.
If this sounds like your next career move, we'd love to hear from you!
Main duties of the job
- Being a first post of contact for visitors, cover the Reception desk.
- Supporting visitors in the Learning & Development centre and over the phone
- Ensure an adequate stock level is maintained, ordering new stock as required.
- Manage processes for the Reception team
- Maintaining logs for Health & Safety processes
- Managing external room bookings
- Reporting any issues as they arise to the Centre Technician
- Troubleshooting any on the day equipment issues and supporting facilitators to fix any IT problems.
- Escalating as required to the Centre Technician
Please refer to the job description attached for a comprehensive list of duties.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
The Education & Development Administration Service is made up of four sub teams: Masters Education and Placements team, Statutory, Mandatory and Essential Training team, Apprenticeships and Skills for Life team and Centre and Business team. The administration team are part of the wider Learning & Development department.
Learning & Development provide access to a wide range of opportunities which include clinical and professional development, vocational qualifications, leadership and management development as well as Apprenticeships and Functional Skills support. We support all staff from Oxford Health.
Personal development is encouraged and is supported through Business Administrator Level 3 Apprenticeships and other relevant IT and administration upskilling courses, alongside regular supervision and personal development review.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Experience
Essential criteria
- Previous experience in a receptionist role.
- Experience using a wide range of IT equipment in a training/conference setting (e.g. laptops, projectors, speakers, smart screens)
Personal qualities
Essential criteria
- Works well under pressure.
- Practical problem-solving skills
- Ability to work alone and as part of a team.
Job Related Aptitude and Skills
Essential criteria
- Ability to multi-task, prioritise and work flexibly and under pressure.
- IT literate with intermediate skills in Microsoft Word, Excel and PowerPoint
- Excellent organisation, interpersonal and planning skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Olivia Tingley
- Job title
- Centre and Business Manager
- Email address
- [email protected]
- Telephone number
- 07867 142514
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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