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Job summary

Main area
Clinical Support Services
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
321-CSS-7263167-B3
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Unipart House
Town
Cowley, Oxford
Salary
£24,625 - £25,674 per annum/pro rata
Salary period
Yearly
Closing
21/07/2025 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Centralised Recruitment - Radiology Booking Clerk

Band 3

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. 

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

We are #OneTeamOneOUH

Are you passionate about making a difference in the NHS? Do you excel in administrative tasks and thrive in dynamic environments? If so, we have exciting opportunities for you!

Within our Trust, we are committed to providing exceptional healthcare services to our community. As a cornerstone of the UK's healthcare system, we strive for excellence in every aspect of our operations. Join us in our mission to support and enhance our healthcare services.

Our administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As an Administrator within the Trust, you will play a crucial role in ensuring the smooth and efficient operation of our Corporate operations across the hospital.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

 

 

Main duties of the job

Centralised Recruitment:

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 3 role across the organisation:

  • Radiology Booking Clerk - 37.5 hours per week, Permanent. Location: Unipart House, Cowley

When applying please:

  • Include as much detail as possible in the application inc. qualifications, roles and responsibilities
  • Include a supporting statement and showcase your skills and experience

Please note, this vacancy may close early if there are sufficient applications. 

If you are ready to take on this rewarding role and be part of a dedicated team, we would love to hear from you.

Join us at the NHS, where your administrative skills can make a real impact on healthcare delivery. Apply today and help us shape the future of healthcare!

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe HospitalChurchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. 

Detailed job description and main responsibilities

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. 

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. 

Update patient details on CRIS / EPR and other Trust and departmental record systems.

Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.

Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

 General

 Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Respond to communication and queries including email, face to face and over the telephone in a timely manner

Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 20:00.

Use the Trust IT systems (for example EPR, CRIS etc.) to register patients, make appointments, ensure that details are correct, check in / check out outpatient appointments as appropriate.

Assist with the processing of new referrals.

Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.

Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Person specification

Qualifications

Essential criteria
  • Good standard of Education with a minimum of 5 ‘C’ grade GCSE’s (inc English Language and Maths)
  • Competence in use of various computer software packages

Experience

Essential criteria
  • Proven experience within an administrative role
  • Experience of working with the general public
Desirable criteria
  • Previous NHS experience

Skills

Essential criteria
  • Strong Computer Skills
  • Excellent interpersonal and communication skills
  • Highly organised and have the ability to coordinate and prioritise own workload

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Al-Jeboury
Job title
JR HUB Radiology Administration Manager
Email address
[email protected]
Telephone number
01865 221752
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