Job summary
- Main area
- Administration - Operations
- Grade
- NHS AfC: Band 9
- Contract
- 6 months (fixed term contract / secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-CORP-7216177-B9-PUB
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Oxford University Hospitals NHS Foundation Trust
- Town
- Headington
- Salary
- £105,385 - £121,271 per annum / pro rata
- Salary period
- Yearly
- Closing
- 01/06/2025 23:59
- Interview date
- 18/06/2025
Employer heading

Director of Delivery (Operations)
NHS AfC: Band 9
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Are you a dynamic leader with a passion for driving operational excellence and service delivery?
Join our team as the Director of Delivery (Operations) and play a pivotal role in achieving the Trust's strategic goals. As a key member of the Chief Operating Officer’s leadership team, you will focus on implementing service delivery and development plans, directing the Divisional delivery of the plan for 25/26, and fostering a culture of performance management and delivery.
Six month secondment opportunity.
Main duties of the job
Provide strategic leadership by deputising for the Chief Operating Officer and leading service recovery initiatives. Develop and implement strategies for clinical service improvement, while promoting effective management and business diversification. Collaborate with divisional management teams to establish productive relationships within the health and social care economy.
Focus on enhancing service delivery by leading clinical operational plans, guaranteeing effective care and a positive patient experience. Encourage staff participation and co-production, develop performance management processes, and support service reconfiguration and cost improvement programmes.
Ensure efficient operational management of the Trust by providing robust systems for clinical and other staff management. Foster a culture of performance management, develop internal performance monitoring systems, and ensure the availability of sufficient data for oversight. Support the attainment of key operational targets and oversee the management of corporate functions. Build collaborative relationships with external organisations and act as the Senior Responsible Officer for major projects, including overseeing transition plans and business case development.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Detailed job description and main responsibilities
Key Responsibilities:
- Lead the development and implementation of innovative clinical service improvement and performance management strategies.
- Collaborate with clinical staff to develop effective multi-disciplinary services and performance indicators.
- Ensure the Trust delivers on clinical and financial performance targets.
- Foster partnerships and multi-professional care delivery with external stakeholders.
- Act as the Senior Responsible Officer for transformational projects and current developments.
- Deputise for the Chief Operating Officer for agreed projects and lead the recovery of key services.
Person specification
Qualifications
Essential criteria
- Educated to a Master’s degree or equivalent post-graduate qualification or equivalent level of experience
- Postgraduate management qualification/evidence of leadership and management development.
Experience
Essential criteria
- Track record of operational achievement, performance improvement and clinical transformation
- Experience of leading and managing teams through change and embedding service improvements
- Substantial operational management experience in the NHS at a senior level, including experience in an acute setting
- Project management experience
- Awareness of strategic management processes and their application
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Felicity Taylor-Drewe
- Job title
- Chief Operating Officer
- Email address
- [email protected]
- Additional information
Felicity TaylorDrewe is happy to undertake any informal discussions. Please contact Jo Hinton ([email protected]) to arrange a suitable date and time.
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