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Job summary

Main area
Ambulatory Services
Grade
NHS AfC: Band 3
Contract
Fixed term: 12 months
Hours
Full time - 37.5 hours per week
Job ref
321-MRC-4121984-B3
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
John Radcliffe Hospital
Town
Headington
Salary
£21,730 - £23,177 per annum pro rata
Salary period
Yearly
Closing
06/10/2022 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

AAU Administrator

NHS AfC: Band 3

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

Our unit is seeking to appoint an enthusiastic skilled and service orientated individual to provide administrative support for the medical team on our unit.

If you possess excellent organisational communication and customer service skills and have the ability to work effectively and proactively as part of a team then we would like to hear from you.

This is an exciting opportunity to join a fast moving, forever changing working environment where doctors, nurses and administration staff work closely together to provide excellent care for patients in an ambulatory setting. The role of the Administrator is to assist with the day to day running of the unit, supporting their clinical colleagues in the Ambulatory Assessment Unit at the John Radcliffe.

This is a great opportunity for someone wishing to expand their administration skills, you must have a “can do” attitude, and be able to prioritise your workload, full training and support to develop will be given.

The successful candidate must be flexible as we are looking for an administrator who can work a varied shift pattern, to include working both evening and weekend shifts.

Main duties of the job

 

The Acute Medicine and Rehabilitation Directorate are looking to recruit a full time  administrator  to work in the Ambulatory Assessment Unit at the John Radcliffe Hospital.  The post is for 37.5 hours per week  and may involve working evenings and/or a weekend day.

This is an exciting opportunity to join a fast moving,  changing working environment where doctors, nurses and admin staff work closely together to provide excellent care for patients in an Ambulatory setting.

The role of the administrator is to assist with the day to day admin tasks supporting their clinical colleagues,  patients and visitors to the unit.

This is a great opportunity for someone wishing to develop their administration skills within a hospital setting.  Full training and support  will be giving enabling the  successful candidate to become a valued member of the administration team. 

 

 

 

 

 

 

 

 

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here  www.ouh.nhs.uk

 

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

RESPONSIBILITIES
 Act as a first point of contact for patients, relatives and visiting staff, welcoming them to the ward/office and dealing with any queries regarding admission, discharge, visiting times, accommodation, insurance, parking.
 Answering the telephone in a professional and welcoming manner, responding to enquiries where possible and escalating appropriate enquiries to the nursing or medical teams.
 Completing the necessary documentation for the admitting and discharging of patient using the patient administration system (Cerner Millennium)
 Record and maintain information on the patient administration system (Cerner Millennium), ensuring that all recorded data is in adherence with the Data Protection Act.
 Booking appointment for outpatient clinics, printing out clinic lists for the medical staff overseeing the clinic.
 Assist the Unit and Ward staff with arranging discharges such as coordinating patient transport and TTOs as appropriate.
 Maintaining an organised and up to date filing system of notes and records, for both paper and electronic documentation.
 Photocopying, scanning and moving of patient notes onto EPR using ScanIT

Person specification

Education/Qualifications

Essential criteria
  • GCSE or equivalent in Maths and English
Desirable criteria
  • IT Qualifications

Experience

Essential criteria
  • Experience using the telephone in a professional setting.
  • Experience dealing with the public in a professional setting.
  • Good level of IT literacy: able to use Microsoft packages confidently.
Desirable criteria
  • Previous experience working in a healthcare setting.
  • Administrative experience.

Employer certification / accreditation badges

Armed Forces CovenantFair Train work experience quality standard - gold standardApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerArmed Forces Covenant (Silver Award)Embracing Equality Diversity Inclusion

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kiren Dennehy
Job title
AAU/AOT Ward Manager's Assistant
Email address
kiren.dennehy@ouh.nhs.uk
Telephone number
01865 221820
Additional information

Sarah Ross

Administration Lead for: 

AGM Wards and Secretarial team| Stroke Ward & Ambulatory Care

Contact details:  01865 (2)23737

Email: Sarah.ross@ouh.nhs.uk

 

 

 

 

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