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Job summary

Main area
Voluntary Services
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (To be agreed)
Job ref
321-CENT-7107725-B4-HID
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
John Radcliffe Hospital
Town
Headington
Salary
£26,530 - £29,114 Per annum pro rata
Salary period
Yearly
Closing
14/05/2025 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Voluntary Services Administrator - Centralised B4

Band 4

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

Are you passionate about making a difference in the NHS? Do you excel in administrative tasks and thrive in dynamic environments? If so, we have exciting opportunities for you!

Within our Trust, we are committed to providing exceptional healthcare services to our community. As a cornerstone of the UK's healthcare system, we strive for excellence in every aspect of our operations. Join us in our mission to support and enhance our healthcare services.

Our administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As an Administrator within the Trust, you will play a crucial role in ensuring the smooth and efficient operation of our Corporate operations across the hospital.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

 

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Bands 4 and 5 role across the organisation:

  • Voluntary Services Administrator (Band 4, Permanent) - 37.50 hours per week

When applying please:

  • Include as much detail as possible in the application inc. qualifications, roles and responsibilities
  • Include a supporting statement and showcase your skills and experience

Please note, this vacancy may close early if there are sufficient applications. 

If you are ready to take on this rewarding role and be part of a dedicated team, we would love to hear from you.

Join us at the NHS, where your administrative skills can make a real impact on healthcare delivery. Apply today and help us shape the future of healthcare!

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. The trust comprises four hospitals: the John Radcliffe Hospital, Churchill Hospital, and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. 

Our values, standards, and behaviors define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. 

 We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. 

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. 

 

Detailed job description and main responsibilities

What we are looking for:

  • Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
  • Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
  • Experience: Previous experience in a similar administrative role, preferably within the healthcare sector.
  • Skills: Strong organisational, communication, and multitasking skills.
  • Proficiency: Competence in using office software and systems, including Microsoft Office Suite.
  • Attention to detail: A meticulous approach to managing tasks and information.
  • Team player: Ability to work collaboratively with colleagues and stakeholders.

What We Offer:

  • Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
  • Professional Development: Opportunities for training and career advancement within the healthcare sector.
  • Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
  • Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities:

  • Respond to email queries from stakeholders in a timely manner
  • Answering the phone and dealing with phone queries 
  • Help Hiring Managers with any questions and queries
  • Attending a weekly team meeting 
  • Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
  • Maintain confidentiality at all times. 

Shortlisting will be carried out on: W/C 12th May 2025

The interview date for successful candidates will be: 20th May 2025

Person specification

Eduction and Experience

Essential criteria
  • Educated to GCSE level or equivalent
  • Previous experience in an administration role
  • Previous experience in a customer service role
  • Previous experience using databases
  • Previous experience using computers / computer literate with MS Products
Desirable criteria
  • Certificate in personnel practice
  • Certificate in Microsoft
  • Previous NHS experience
  • Previous HR / Recruitment experience

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Bridget Daly
Job title
Voluntary Services Manager
Email address
[email protected]
Telephone number
01865220140
Additional information

For more information please contact Bridget Daly, Voluntary Services Manager, [email protected]

If you have problems applying, contact

Address
Corporate, Estates, ROE & SUWON
OUH Recruitment Team
Telephone
01865 743462
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