Job overview

We're recruiting for a Ward Clerk to provide administrative support for our multi-disciplinary team on Kingfisher Ward at Littlemore Mental Health Centre in Oxford. 

Kingfisher is one of our low secure women’s ward at Thames House. This is a 16 bedded forensic unit for women with a diagnosis of mental illness and/or personality disorder. Many of our service users have had experience of the criminal justice system in the past. 

You'll be managing correspondence, maintaining records, coordinating meetings, and be the first point of contact for internal and external queries. Your excellent organisational and communication skills will be essential in managing office systems, handling patient information confidentially, and ensuring all documentation is up to date. You will also be involved in ordering supplies, arranging transport, and assisting with staffing coordination.

We recognise that our team members are our greatest asset and will ensure you feel supported and encouraged to fulfil your potential. We offer excellent learning and development opportunities with several routes to progression and advancement within the organisation.

We are looking for a motivated team player with strong IT skills, attention to detail, and the ability to prioritise tasks in a busy environment. If you have a passion for supporting healthcare services and thrive in a fast-paced setting, we would love to hear from you!

This role includes an RSU allowance of £1,446 per annum on top of your salary 

Main duties of the job

In this varied role, you will work closely with clinical teams, liaising with healthcare professionals, social services, and external agencies to support the delivery of high-quality care. 

Main duties include: 

• Managing the Office Area
• Keeping the ward office organised and tidy
• Sorting and distributing ward mail and ensuring correspondence from the unit is appropriately signed and posted.
• Performing secretarial tasks to include typing, as agreed with the Business and Performance Manager/Ward Manager.
• Co-ordinating the ward diary and room booking.
• Organising and attending meetings and producing minutes
• Supporting the nursing team in co-ordinating CPA and other clinical meetings.  
• Answering telephone calls, recording messages and taking follow up action either personally or by ensuring that they are dealt with by the appropriate people.
• Making telephone calls and arranging appointments at the request of nursing staff.
• Arranging transport for clients/staff.
• Organising bank staff at the request of the Business and Performance  
  Manager.
• Liaise with other Clinical Team members, GP's, Social Services, Voluntary Agencies, the Care Group, other Trust departments and general hospitals.

Please refer to the job description attached for a comprehensive list of duties 

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team