Job overview

We are seeking an organised and motivated Administrator on a 12 month fixed term  project to support the implementation and development of Podiatry Service Triage Desk.

This is a great opportunity to join a supportive team and contribute to high-quality patient care.

This role is key to supporting the smooth running of clinics and providing excellent service to patients and staff. You will manage appointments, respond to enquiries, maintain accurate patient records, support clinic preparation, order supplies, and provide general administrative support to the team.

This job will be supporting our outsourced referrals to ZEST. Uploading referrals to EMIS. Liaising with GPs, DNs and other stakeholders whilst also speaking to patients regarding their referrals. 

Our Triage Desk requires a dedicated Administrator to help manage the high volume of referrals received, ensure timely processing and allocation of referrals, maintain data quality, and support the smooth operation of referral pathways. 

Main duties of the job

• Be the first point of contact for new referrals.
• Manage clinic appointments, cancellations, re-bookings, and patient enquiries using EPR systems.
• Maintain accurate patient records, registrations, and referral documentation.
• Monitor stock levels, order supplies, and process invoices.
• Ensure data quality, complete activity reports, and support audits.
• Respond professionally to patient queries, comments, and complaints.
• Maintain confidentiality and comply with Trust policies, GDPR, and Caldicott standards.
• Support health and safety, infection control, and equipment maintenance processes.
• Provide cover at other clinic sites when required and participate in supervision and training.
• Have strong communication, IT, and organisational skills, with the ability to prioritise work in a busy environment. Previous administrative or healthcare experience is desirable but not essential.
• Provide comprehensive, professional, and efficient administrative support to the Podiatry service, ensuring the smooth day-to-day running of clinics and supporting clinicians, managers, and wider departmental staff.
• Supports operational processes including stock control, data quality, reporting, and coordination across multiple clinic sites, while ensuring compliance with Trust policies, confidentiality standards, and health and safety requirements.
• Acting as the first point of contact for referrals, the role is responsible for managing appointments, responding to enquiries, maintaining accurate patient records, and preparing clinics to enable effective service delivery.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

•    Excellent opportunities for career progression
•    Access to tailored individual and Trust wide learning and development
•    27 days annual leave, plus bank holidays, rising to 33 days with continuous service
•    NHS Discount across a wide range of shops, restaurants and retailers
•    Competitive pension scheme
•    Lease car scheme
•    Cycle to work scheme
•    Employee Assistance Programme
•    Mental Health First Aiders
•    Staff accommodation (please note waiting lists apply)
•    Staff networking and support groups hosted by our Equality, Diversity & Inclusion team