Job summary
- Main area
- Adult Mental Health Services - Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 09:00-17:00)
- Job ref
- 267-OA7232802
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Warneford Hospital
- Town
- Oxford
- Salary
- £26,530 - £29,114 per annum/pro-rata
- Salary period
- Yearly
- Closing
- 18/06/2025 23:59
Employer heading
Senior Mental Health Administrator
Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Are you an experienced admin individual who is seeking a career within the NHS?
We are looking for a well-organised individual with a keen eye for detail, to join our team as a Senior Mental Health Administrator.
The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, are keen to hear from individuals who are interested in joining a team dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues.
This is a special administrative role, which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. It sits within a larger team that is extremely supportive and together we all make a real difference in the community.
In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc. Supporting everyone with their mental health has always been important to us but, never more so than now.
This post will be fulltime, Monday to Friday 9:00 to 17:00. You will be based at the Warneford Hospital working within one of our three sub-teams. Parking is currently available for staff.
So, if you have administration experience and are interested in working in a Mental Health setting, this could be the opportunity for you and just the team member we are looking for!
Main duties of the job
The responsibilities of the role include but are not limited to:
- Provide comprehensive administrative to the AMHT.
- Manage all aspects of Doctors Outpatient Clinics – booking, rearranging, outcoming of appointments and ensuring all electronic data bases are appropriately updated.
- Receive telephone calls using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate manner. This may include highly sensitive information such as emergency calls, and calls from distressed patients or relatives, etc.
- Ensure the Trust’s activity databases are up to date and that all clinical data is entered accordingly.
- Ensure that client related documentation is entered onto databases for all patients within the team caseload in a timely manner.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Training and Qualifications
Essential criteria
- GCSE A-C or equivalent in English and Mathematics
- Secretarial training or equivalent experience of MS Office, particularly Outlook, Word and Excel
Knowledge and Experience
Essential criteria
- Extensive knowledge of Microsoft Office applications
- Experience of working alongside multiple internal and external agencies
- Experience of adapting to change and managing work in changing environment
- Proven experience of working in an office environment
Desirable criteria
- Knowledge of Carenotes and eRS
- Experience of working in NHS setting or similar healthcare setting
Skills
Essential criteria
- Ability to manage and prioritise own workload
- Excellent verbal and written communication skills
- Attention to detail
- Ability to manage diverse workload whilst dealing with frequent interruptions and a high volume of telephone calls
Desirable criteria
- Experience of using digital transcribing solutions
Personal qualities
Essential criteria
- Ability to cope effectively under pressure in a busy environment with high levels of emotional resilience
- Flexible and responsive approach
- To show respect and empathise with patients
Desirable criteria
- A desire to work in Mental Health
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Teresa Curtis
- Job title
- Office and Administration Manager
- Email address
- [email protected]
- Telephone number
- 07436029867
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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