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Job summary

Main area
Business and service development
Grade
Band 8a
Contract
Fixed term: 14 months (September 2025 - November 2026; can be offered as a secondment opportunity)
Hours
Full time - 37.5 hours per week
Job ref
267-FS7284897
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
Oxford Clinic, Littlemore Mental Health Centre
Town
Oxford
Salary
£53,755 - £60,504 per annum | pro rata
Salary period
Yearly
Closing
13/07/2025 23:59
Interview date
25/07/2025

Employer heading

Oxford Health NHS Foundation Trust logo

Business and Service Development Manager

Band 8a

Job overview

We are recruiting for a Business and Service Development Manager to join our Thames Valley Forensic Service on a 14 month fixed term contract position to cover maternity leave. This can also be offered as a secondment opportunity. 

This role is primarily responsible for leading on business, service development, and project management support to the Thames Valley Forensic Directorate under the direction of the Director of Forensic Mental Health.  You'll be leading the development of and co-ordinating the 
directorate strategy and work plan, ensuring that associated projects and workstreams are appropriately constituted, organised and reporting mechanisms are in place and functioning within the governance structure of the directorate.  

We are a small and dynamic team based at the Oxford Clinic  in Littlemore, focused on our performance and achieving excellent outcomes for our patients. We are keen to find a highly motivated and motivational colleague to partner with us in driving forward our ambitious work plan and our strategic direction.

Main duties of the job

  • Formulate and implement business plans, projects, service development and service change initiatives. Key to this will be leading the development of and co-ordinating the directorate strategy and work plan, ensuring that associated projects and work-streams are appropriately constituted, organised and reporting mechanisms are in place and functioning within the governance structure of the directorate.
  • Govern the performance management processes in the directorate, providing appropriate reports and reporting structures.
  •  Provide and receive complex numerical and narrative information, being able to present it in a
     range of media to support delivery of the Directorate business plans, performance reporting,
     and service developments.
  • Communicate multi-stranded and highly sensitive business/service information (e.g. organisation redesign/change, discontinuation of service), using highly developed negotiating & influencing skills.

Please refer to the job description attached for a comprehensive list of duties. Interviews for this role will be held on Friday 25 July via Teams. 

Working for our organisation

The Thames Valley Forensic Directorate was established in 2004 and primarily serves Berkshire, Buckinghamshire, Milton Keynes and Oxfordshire, in a mix of urban and rural areas. We provide holistic, patient-centred, recovery-focused services in a pathway of care that includes medium and low secure inpatient and forensic community services, for men and women. Our vision is to safely enable the recovery of our service users by providing excellent, collaborative treatment in caring environments, whilst managing risk through the least restrictive means.

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

•    Excellent opportunities for career progression
•    Access to tailored individual and Trust wide learning and development
•    27 days annual leave, plus bank holidays, rising to 33 days with continuous service
•    NHS Discount across a wide range of shops, restaurants and retailers
•    Competitive pension scheme
•    Lease car scheme
•    Cycle to work scheme
•    Employee Assistance Programme
•    Mental Health First Aiders
•    Staff accommodation (please note waiting lists apply)
•    Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Knowledge

Essential criteria
  • Able to demonstrate understanding of operational and business issues within the health and broader public sector systems
  • Knowledge and understanding of programme & project management structures and governance.
  • Understanding of confidentiality, commercially sensitive materials and boundaries
  • Understanding of performance management structures and processes
  • Knowledge of Microsoft Office applications, Electronic Patient Records, electronic patient management systems and systems supporting performance management and business intelligence
  • Competent in Quality Improvement methodology
  • Good Knowledge of information governance practices and the requirements of GDPR
  • Understanding of adult secure and wider mental health pathways and commissioning contexts
  • Able to communicate using a wide range of data and media

Qualifications

Essential criteria
  • Educated to Masters degree level or equivalent professional qualification
  • Experience of service development/transformation/change management
  • Evidence of continuing professional development
Desirable criteria
  • Project management qualification or extensive project experience

Further training or job related aptitude and skills

Essential criteria
  • Able to work under pressure to tight deadlines
  • Highly confident and effective communication skills, with a wide range of internal and external stakeholders, including forensic service users and carers
  • Ability to work autonomously and as part of as team, within and supporting a culture of collective leadership
  • Able to handle sensitive issues appropriately
  • Robust regard for, and sophisticated understand of the principles and practice of confidentiality
  • Excellent numerical skills
  • Ability to find creative solutions to problems and apply these to service change and delivery processes
  • Excellent organisational and time management skills
  • Ability to rapidly adapt to changing situations and develop solutions to meet changing and often competing priorities
  • Accuracy and attention to detail
  • Ability to establish and maintain recording and supporting systems supporting project, performance and business management
  • Highly developed skills in motivating and influencing others
  • Ability to understand a complex directorate in a wider systems context
Desirable criteria
  • Experience at management level within an NHS organisation

Personal Qualities

Essential criteria
  • Maintain professional behaviours in all circumstances
  • Able to manage balance between anticipated workload commitments and being responsive to immediate pressures
  • Able to drive change and motivate others
  • High level of integrity, probity and discretion
  • Commitment to actively promoting a culture of collective leadership
  • Commitment to actively promoting equality, diversity, and inclusion, and ability to support the directorate to appropriately use data and evidence to support this aim

Logistics

Essential criteria
  • Full clean driving license
  • Ability to travel easily between Trust sites as required

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emily Barker
Job title
Business and Service Development Manager
Email address
[email protected]
Telephone number
07469408744
Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application. 

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