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Job summary

Main area
Oxfordshire Mental Health Services
Grade
Band 4 (Subject to Banding)
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
267-OA7084874-3A
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
Manzil Way Resource Centre
Town
Oxford
Salary
£26,530 - £29,114 per annum/pro-rata
Salary period
Yearly
Closing
20/05/2025 23:59

Employer heading

Oxford Health NHS Foundation Trust logo

Admin Call Handler

Band 4 (Subject to Banding)

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.


 

Job overview

Are you an organised and compassionate administrator looking for a rewarding role in mental health services? 

Oxford Health NHS Foundation Trust is enhancing its mental health crisis response provision with new investment, and we are forming a dedicated Crisis Resolution and Home Treatment Team (CRHTT) to provide intensive home treatment as a true alternative to hospital admission.

We are seeking a Call Handler to play a key role in establishing and maintaining safe and effective administrative processes within this vital service. This is an exciting opportunity to contribute to the development of a high-quality service for service users and their families, working within a dynamic and supportive team.

Main duties of the job

The responsibilities of the role include, but are not limited to:

  • Provide a comprehensive administrative and secretarial service to the CRHTT.
  • Manage diaries, arrange appointments and meetings, prepare papers, and take/distribute minutes as required.
  • Handle correspondence, telephone calls, and emails in a professional, confidential, and sensitive manner.
  • Respond appropriately to calls, which may include distressed patients or carers, as well as urgent queries from professionals.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”


At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

•    Excellent opportunities for career progression
•    Access to tailored individual and Trust wide learning and development
•    27 days annual leave, plus bank holidays, rising to 33 days with continuous service
•    NHS Discount across a wide range of shops, restaurants and retailers
•    Competitive pension scheme
•    Lease car scheme
•    Cycle to work scheme
•    Employee Assistance Programme
•    Mental Health First Aiders
•    Staff accommodation (please note waiting lists may apply)
•    Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

 

Person specification

Skills

Essential criteria
  • Secretarial training to the level of NVQ3 / RSA3 or equivalent.
  • Secretarial skills.

Further Training or Job Related Aptitude and Skills

Essential criteria
  • Working knowledge of Microsoft Office.
  • Ability to manage and prioritise own workload.

Personal Qualities

Essential criteria
  • Excellent communication skills and ability to maintain professional manner even when under pressure.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dorcas Dan-Cooke
Job title
Team Manager
Email address
[email protected]
Telephone number
07785710865
Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

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