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Job summary

Main area
Reception & Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Working pattern Monday to Friday Mixture of shifts (Early 8:00 - 4:00 and Late 10:30 - 18:30)
Job ref
267-CH7189864
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
Luther Street Medical Centre
Town
Oxford
Salary
£26,530 - £29,114 Per Annum
Salary period
Yearly
Closing
08/06/2025 23:59
Interview date
13/06/2025

Employer heading

Oxford Health NHS Foundation Trust logo

Senior Receptionist Administrator

NHS AfC: Band 4

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.


 

Job overview

Are you looking to grow in your admin career? Or would like a change of pace within your admin work?

We're seeking a Senior Receptionists to join our team in Luther Street Medical Centre who has an interest in services for homeless people.

Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carer’s, colleagues, and other professionals, be well organised with a flexible approach and you should work well as part of a team.

We encourage you to get in-touch should you have any questions about the role. During this role your working hours will work a mixture of shifts, Early 8-4 | Late 10:30 - 18:30. 

We have 2 roles on offer; a 12 month FTC cover and a permanent substantive role. Specifics will be discussed during the interview process.

 

Main duties of the job

  • Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
  • Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
  • Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
  • Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
  • Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

The ability to travel independently between sites within the Trust is essential for this role.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Qualifications – Academic/Skills/Professional

Essential criteria
  • Good general level of education (minimum GCSE Grade or equivalent 5-9
  • Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential criteria
  • Proven experience of working in a receptionist and or office environment
  • Experience of using office computer programmes including Word, Excel and Outlook
  • Experience of working in a Team
  • Ability to deal with the public in a polite and professional manner
Desirable criteria
  • Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
  • Knowledge of EMIS and Docman Clinical Systems
  • Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential criteria
  • Understanding of the need for confidentiality
  • Customer focused approach

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Ward
Job title
Reception & Administration Manager
Email address
[email protected]
Telephone number
01865 901571
Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

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