Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 days a week Monday to Friday)
- Job ref
- 321-SWN-7294480-B3
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Womens Centre, JR
- Town
- Oxford
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 07/09/2025 23:59
Employer heading

Patient Access Assistant
NHS AfC: Band 3
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
The purpose of this role is to provide an efficient and high standard of clerical service within Maternity; to ensure that a welcoming and professional service is provided to patients; to ensure the smooth running of admin & clerical processes within the Maternity service.
This role is to provide admin support to multiple community midwifery teams.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
Main duties of the job
We are looking for an enthusiastic, motivated and well-presented individual to join the admin team with in Maternity. If you would like to make a positive contribution to a patient’s care experience and are a good communicator with excellent interpersonal skills, enthusiastic and adaptable, then we would like to hear from you.
The purpose of the role is to provide a professional, efficient and friendly service ensuring that all aspects of administration within Maternity are performed to the highest standard.
A key element of the role is the ability to use judgement and initiative to deal with the day to day patient queries/issues raised, liaising and communicating with the wider Maternity admin & clinical teams as needed.
You will need to have a flexible approach to work, be highly organised, enjoy working individually as well as part of a larger team and have good keyboarding skills. Knowledge of EPR is desirable but not essential as training will be given. With this role you will become part of the wider administrative team within Maternity with numerous opportunities for progression.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
- Booking, rescheduling & cancelling appointments using the EPR system
- Maintaining databases
- Answering phone calls, taking messages accurately & dealing with them in a timely fashion
- Providing a compassionate service to our patients
- Dealing with e-mails
- Maintaining patient records
- Using ScanIt to move records, letters etc in to a digital format
- Liaising with clinical staff
- Reporting IT issues
- Reporting issues with equipment & estates
- Reception duties
- Learning & understanding patient pathways
Person specification
Knowledge
Essential criteria
- Full working knowledge of Microsoft Office, including Outlook, Email and Word
Desirable criteria
- Working knowledge of a wide range of relevant hospital systems; Viewpoint, Badgernet, EPR, Scanit and Attend Anywhere
- Use of and ability to manipulate Excel at basic level
- Knowledge of the Trusts Policies and Procedures. Understanding of patient confidentiality and data protection (including HFEA if required)
Training and Qualifications
Essential criteria
- GCSE maths & English, NVQ 3 or above or equivalent NHS experience
Experience
Essential criteria
- Experience of working in the NHS or similar organisation. Experience of working in a multi-disciplinary or busy team environment. Experience of working under pressure. Experience of working to protocols and procedures. Experience of talking to patients/service users. Experience of staff scheduling to cover needs of the service
Skills
Essential criteria
- Excellent customer care skills to support a positive patient experience
- Excellent oral and interpersonal communication skills that can be applied with confidence to communicate with colleagues, patients and their families or carers
- Ability to work with minimal supervision in own role
- Time and task management skills in order to respond to the demands of the post
- Meticulous attention to detail
- Excellent IT skils
Desirable criteria
- Ability to understand and relate to Trust and Departmental guidance on patient access, data protection and patient confidentiality to every day work practice
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Zahra Touri
- Job title
- Access Team Leader
- Email address
- [email protected]
- Telephone number
- 01865231184
- Additional information
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