Job summary
- Main area
- Patient Pathway Team Leader
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-NOTSS-7111689-B5
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Nuffield Orthopaedic Centre
- Town
- Oxford
- Salary
- £31,049 - £37,796 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/07/2025 23:59
Employer heading
Centralised Recruitment - Patient Pathway Team Leader- Spinal Service
NHS AfC: Band 5
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We have an exciting opportunity to join our friendly Spinal Administrative Team based at NOC and John Radcliffe Hospital. The Patient Pathway Team Leader is responsible for coordinating and maintaining the delivery of an efficient and professional administration support service for an individual service/s within the Directorate.
They will be required to provide line management, supervision and support to all Patient Pathway Administrators, Assistant Patient Pathway Administrators and Re within the Spinal service.
Secondment will be considered. Please note this is an office based role with maximally, one day working from home option subject to service needs.
Are You?
- Proactive and flexible
- Enthusiastic
- Team player and a leader
- Organised
- Committed to provide best administration service possible
- Able to work in a busy environment
Then look no further!
Main duties of the job
- Provide primary administrative support to the Clinical Lead, Service Manager and named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery/decision.
- Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.
- To work with the (Assistant) Service Manager with the management of the Diagnostic Patient Tracking List (PTL).
- Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
- To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer Access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
Detailed job description and main responsibilities
- To Manage and supervise the Patient Pathway Administrators, Assistant Patient Pathway Administrators within assigned specialty providing training, support and supervision with the support of the Service Manager.
- To manage sickness absence and annual leave requests of the assigned administration teams ensuring sufficient service cover is provided at all times.
- To ensure that Statutory & Mandatory training of the assigned administration teams are up-to-date and annually updated. To ensure any further training required for their role is available and supported.
- Annually appraise the assigned members of the administration teams ensuring any performance or development requirements are instigated or addressed accordingly.
- To be familiar with HR policies and take a lead role investigating, identifying and implementing disciplinary procedures where appropriate. To monitor and maintain standards of performance.
- In conjunction with the Service Manager implement the performance and management policy with relation to staff disciplinary management.
- To attend and take minutes of the monthly Specialty Meetings whilst contributing with verbal updates on transcription, staffing, and any other relevant information.
- To deliver formal monthly administration team meetings that are minuted.
- To attend meetings that has relevance to the administrative and clerical staff within the department.
- Take responsibility for ensuring that admin and clerical staff are aware of trust policies and assist in the development of local policies within own area.
- To attend and contribute to the weekly specialty PTL meetings.
- To be responsibility for management of the financial & Physical Resources such as stationary orders.
- To have the ability to construct and manipulate highly complex information such as Transcription reports, RTT performance, etc.
- Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
Person specification
Experience
Essential criteria
- • People management experience
- • Experience working within an NHS environment
- • Secretarial and administration experience
- • Communicating with members of the public
- • Experience of dealing with ‘highly complex/complex information etc
Desirable criteria
- Experience working with clinicians
Education and qualifications
Essential criteria
- • Knowledge of administrative procedures, breadth of computer packages, project monitoring and managerial knowledge
- • GCSE English Language & Maths (or equivalent) at grade C or above
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sandeep Bidla
- Job title
- Assistant Service Manager Spinal Service
- Email address
- [email protected]
- Telephone number
- 01865220368
If you have problems applying, contact
- Address
-
Corporate, Estates, ROE & SUWON
OUH Recruitment Team
- Telephone
- 01865 743462
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