Detailed job description and main responsibilities

Main Tasks and Responsibilities:

·       Support the daily operations of a busy hospital print room by assisting with print tasks and following established procedures under minimal supervision.

·       Assist the Print Room Manager in maintaining accurate and up-to-date working practices to help ensure print quality, workflow consistency, and process efficiency.

·       Greet and assist customers at the print room reception area, recording job details clearly and professionally to ensure accurate service delivery.

·       Communicate with internal staff and external clients to clarify print requests, ensuring that job specifications, deadlines, and required outputs are properly understood.

·       Use digital print systems (e.g. EFI Command Workstation, Digital StoreFront and FileMakerPro) to help process job tickets and monitor basic workflow tasks as directed.

·       Operate and monitor high-volume multifunction print and finishing equipment under supervision, reporting malfunctions promptly according to established protocols and procedures.

·       Carry out document finishing tasks such as binding, folding, trimming, labelling and packaging in line with instructions and job specifications.

·       Provide support to users on document setup issues, referring more complex queries to senior staff as needed.

·       Handle routine telephone and email enquiries in a polite and helpful manner, ensuring information actioned, passed on, or logged correctly.

·       Manage assigned tasks independently within agreed deadlines, maintaining clear records of job progress and priorities.

·       Perform daily checks on equipment as instructed, logging usage and reporting any issues to senior team members.

·       Keep work areas clean and tidy, contributing to a professional, safe and organised print room environment.

·       Monitor stock levels of paper and consumables during use, alerting the Print Room Manager when supplies need replenishment.

·       Accept and process cash and cheque payments accurately (when necessary), ensuring receipts and records are handled securely.

·       Ensure all print jobs are recorded, tracked, and signed off by customers or staff where required.

·       Use print management software as trained to help queue and release print jobs and check job statuses.

·       Assist in the upkeep of quality control processes by following standard procedures and highlighting any recurring issues to senior staff.

·       Handle all documents and print jobs with care and confidentiality, respecting data protection and NHS policies at all times.

·       Follow NHS branding, copyright, and information governance guidelines when working on materials intended for publication.

·       Deliver completed jobs to the designated dispatch area or post room on time, following Trust procedures.

·       Safely lift and transport boxes of paper and printed materials, following manual handling guidelines to avoid injury.

·       Maintain focus and accuracy when working under time pressure, ensuring jobs are completed to the required standard.

·       Take part in training and daily team updates to stay informed about new print procedures, technologies, or service changes.

·       Work closely with Design Team colleagues and provide general support to help ensure the print room runs smoothly on a daily basis.