Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5)
- Job ref
- 321-SWR-5498087-B4-PUB
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Churchill Hospital
- Town
- Oxford
- Salary
- £26,530 - £29,114 Pro rata per annum
- Salary period
- Yearly
- Closing
- 29/05/2025 23:59
Employer heading
Patient Pathway Co-ordinator
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Advert – Band 4 Patient Pathway Administrator – Urology
We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).
As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams’ clinic letters are processed and sent out to our patients.
These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.
Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. [email protected] [email protected]
Main duties of the job
- Provide primary administrative support to consultants, clinical staff, and all patients under their care
- Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national targets.
- Monitor patient pathways and escalate any concerns to Management.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Assist the management team to arrange patients for elective access procedures.
- Maintain accurate and current patient details using the Trust electronic systems.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.
Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.
Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
Liaise with internal and external colleagues to share patient pathway
information and diagnostic information, and expedite patient journeys where needed.
Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
Demonstrate high levels of customer care and be an ambassador for
customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade
Person specification
Shortlist Offline
Essential criteria
- Add “2” for interview, “0” for rejected
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Marron
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01865 234444
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