Job summary
- Main area
- Administration and Patient Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 070-AC117-0925
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- PTHB Community Office
- Town
- Llandrindod Wells
- Salary
- £27,898 - £30,615 per annum
- Salary period
- Yearly
- Closing
- 28/09/2025 23:59
Employer heading
Patient Services Team Leader
Band 4
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
Job overview
The post holder will be responsible for assisting, maintaining and
delivering an effective and efficient Patient Services service
throughout the Hospital.
Main duties of the job
An exciting opportunity has arisen for a Team Leader in Patients Services in mid Powys. The position will be based in Waterloo Road in Llandrindod Wells and will involve managing a team of administration and reception staff based across the Knighton Hospital, Llandrindod Hospital, Glan Irfon and Waterloo Road sites. This will include managing staff attendances, annual leave and completing staff appraisals. Knowledge of Referral to Treatment rules and good computer skills would be beneficial.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
- NVQ Level 4 or equivalent knowledge and experience gained in a service environment
- Knowledge, experience and proficient use of NHS electronic systems e.g. WPAS
- Thorough working knowledge of information governance matters
Desirable criteria
- Good working knowledge of Word, Excel, e-mail and internet applications
Experience
Essential criteria
- Extensive knowledge and application of current Waiting Times and Referral to Treatment circulars and guidelines
Aptitude and Abilities
Essential criteria
- Able to communicate effectively and sensitively with all staff, clinicians, patients and members of the public
- Clear and effective presentation skills, both orally and in writing
- Able to audio type
- Sensitivity in dealing with confidential issues and emotional circumstances
- Able to work under pressure to meet deadlines without supervision
- Able to work under pressure to meet deadlines without supervision
- Ability to manage own time and that of others effectively
- Ability to undertake initial induction training to new and ad-hoc training to experienced staff
- Able to lead a team
Desirable criteria
- Able to speak Welsh
Values
Essential criteria
- Able to communicate information relating to patient services to patients and staff
- Can demonstrate PTHB Values
Other
Essential criteria
- Ability to travel Powys-wide to attend meetings and training
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Karen Jones
- Job title
- Assistant Admin and Patient Services Manager
- Email address
- [email protected]
- Telephone number
- 01597 828798
- Additional information
List jobs with Powys Teaching Health Board in Administrative Services or all sectors