Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Bank
- Hours
- Flexible working
- Other
- Job ref
- 825-8052302-OPS
- Employer
- Shropshire Community Health NHS Trust
- Employer type
- NHS
- Site
- Bridgnorth hospital
- Town
- Bridgnorth
- Salary
- £25,272 pro rata / per annum
- Salary period
- Yearly
- Closing
- 02/07/2026 23:59
Employer heading
BANK Minor Injuries/Out-Patient/Main Receptionist Admin Assistant
NHS AfC: Band 2
Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, providing that the role you have been offered meets the requirements set by the Home Office.
Applicants requiring a Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) will need to meet the salary threshold of £41,700. For a limited number of clinical posts (listed here), applications to the Health and Care Visa route will need to meet the national pay scale for their role or the minimum salary threshold of £25,000 (whichever is higher). We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying.
Further guidance on eligible roles can be found here.
Job overview
An exciting opportunity has arisen for a reliable, highly motivated and enthusiastic person to join our front desk administration team at Bridgnorth Hospital providing a friendly and efficient reception and administration service to our Minor Injuries, Out-Patient and Main Receptions.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
Duties will include the comprehensive use of the computerised Patient Administration System to ensure patients attending Minor Injuries and Out-Patients are booked in appropriately.
Excellent communication skills are an essential component of the role as you will be the first point of contact for face to face, telephone and electronic enquiries from patients, relatives, general public and staff.
Applicants should have several years experience of a front facing reception role ideally within the NHS, be proficient in the use of Microsoft Office applications, have a knowledge of Patient Administration Systems such as RIO, SEMA, CRIS and EMIS although training would be given to the successful applicant.
This role will be part of a 7 day working programme and occasional weekend and Bank Holiday working may be required in order to ensure continuity of service. There will also need to be flexibility to cover team holidays and absences by working additional hours and these will be negotiated within the team to ensure staffing levels are adequate.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person specification
Knowledge and Skills
Essential criteria
- Ability to work under pressure both as a team member and individually
- Excellent organisational/prioritisation skills
- Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements to the service
- Excellent face to face verbal communication e.g., with potentially anxious and distressed patients and visitors
Training and Qualifications
Essential criteria
- Good standard of general education including English Language GCSE or equivalent
- RSA II Typewriting or equivalent
- Numeracy skills
- Good IT skills/computer applications including Microsoft Office
Experience
Essential criteria
- Substantial relevant experience of customer facing reception and clerical work preferably within the NHS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Amy Jeavons
- Job title
- Business Support Officer
- Email address
- [email protected]
- Telephone number
- 01746 711016
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