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Crynodeb o'r swydd

Prif leoliad
Admin
Gradd
NHS AfC: Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday)
Cyfeirnod y swydd
224-PA20260503634
Cyflogwr
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Tref
Gobowen
Cyflog
£28,392 - £31,157 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
12/06/2026 23:59

Teitl cyflogwr

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust logo

Patient Booking Team Leader

NHS AfC: Band 4

Here at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, we are very proud of our reputation for providing outstanding care to our patients.

In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or family for treatment.  79% of staff say patient care is our top priority.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Professional, Excellence, Respect, Friendly, Inclusive and Caring.  

Trosolwg o'r swydd

The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The Post holder will be expected to cross cover with the other Team Leaders in the services.

The role also involves deputising for the Assistant Service Manager as required.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Prif ddyletswyddau'r swydd

The post holder will be responsible for the provision of quality booking functions for all three services Rheumatology / Metabolic & DEXA maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved.

Responsibilities also include ensuring all areas are manned appropriately and rotas produced according to the needs of the service, ensuring HR and Trust policies are adhered to, including sickness absence, performance and appraisals

Gweithio i'n sefydliad

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. 

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.  

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.

The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.

The post holder will monitor all KPI’s and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPI’s, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations. 

The post holder will develop and implement new projects and processes as and when required into the team.

The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times 

The post holder will understand all the functions of the Inpatient booking team and flex all services to deliver operational KPIs

Conduct regular call quality checks with all staff and feedback and document within personal development plan

Please see the job description for full details. 

Manyleb y person

Qualifications/Training

Meini prawf hanfodol
  • Educated to GCSE Level or equivalent
  • ILM First Line Management or equivalent
  • Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience

Experience

Meini prawf hanfodol
  • An understanding of capacity management
  • An understanding of National and Local wait time targets (RTT Referral to Treatment)
  • Ability to analyse and interpret data
Meini prawf dymunol
  • Previous NHS experience
  • Previous experience of utilising hospital patient administration systems
  • Previous experience of booking processes

Knowledge (including specialist or technical knowledge required)

Meini prawf hanfodol
  • Staff Management /Supervisory Experience
Meini prawf dymunol
  • Knowledge of HR policies and procedures

Personal Qualities & Trust Values

Meini prawf hanfodol
  • Demonstrates commitment to the Trust's published values

Skills and Competencies

Meini prawf hanfodol
  • Advanced keyboard skills
  • IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook )
Meini prawf dymunol
  • ECDL or equivalent
  • Knowledge of National E-Referral System

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardDisability confident committedStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Molly Sefton
Teitl y swydd
Assistant Service Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01691 404255
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg