Job summary
- Main area
- Secretary
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed term)
- Hours
- 22.5 hours per week (Part time)
- Job ref
- 224-PA20250602787
- Employer
- The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- The RJAH Orthopaedic Hospital & NHS Foundation Trust
- Town
- Gobowen
- Salary
- £26,530 - £29,114 pa pro rata
- Salary period
- Yearly
- Closing
- 07/07/2025 23:59
Employer heading
Senior Medical Secretary
NHS AfC: Band 4
Here at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, we are very proud of our reputation for providing outstanding care to our patients.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect.
Job overview
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted (other applicants not be shortlisted).
We are seeking to recruit a Senior Medical Secretary to provide high quality efficient and effective secretarial and administrative support to our Rheumatology Service. The ideal applicant will have a good all round experience in a secretarial role. RSA III typing/audio typing or proven experience together with a good knowledge of medical terminology.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Main duties of the job
The Senior Medical Secretary provides an efficient and comprehensive professional secretarial service to the Consultants, their Team and the wider department. To exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.
Candidates should display discretion when dealing with sensitive and confidential information and be able to deal calmly with patients and staff by telephone and face to face. Good communication/interpersonal skills. Ability to deal with frequent interruptions whilst maintaining levels of concentration. A flexible approach and ability to work on ones’ own initiative essential.
Working for our organisation
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Detailed job description and main responsibilities
- To undertake the typing of clinic letters, operation notes, pre operative notes, ward notes, discharge letters, specialist reports, conference notes and associated correspondence of varied medical terminology, efficiently and accurately through audio word processing or shorthand dictation distributing as necessary to the relevant healthcare professions with a copy to the patient. This work involves a significant use of the Trust’s computer systems, SF4, Lorenzo, EPR, Big Hand, Bluespier and Word Microsoft Office.
- Ensure all clinical letters are completed and dispatched, where possible, within the 10 day standard as directed by the Trust liaising with medical staff to encourage dictation and signing of letters in a timely fashion.
- To send and receive confidential patient information, to and from, General Medical Practitioners, hospital personnel, patients, carers and relatives through written and verbal means of communication as directed by medical staff, gathering patient data for Consultant accurately.
- Manage daily paper based or electronic diaries for the consultant and their team using own judgement to highlight and resolve any conflicts that may occur.
- To liaise with consultants and their teams regarding the on call rota and make the necessary changes as required.
- Process incoming mail, date stamping, prioritise and distribute as necessary on a daily basis including processing all miscellaneous mail.
- Ensure all referral letters or internal referrals are passed to the Appointments Team promptly for registering and Opwaiting to start the Referral to Treatment Process. When referral letters are received back to the consultant for vetting, to prioritise this task and return these back to the Appointments Team promptly for RTT purposes.
- If referral is marked urgent by referring clinician or red flagged for speciality bring to the prompt attention of the Consultant or Team. This may involve taking the decision to deviate from individual booking rules when necessary.
- Plan, organise, prioritise and manage own workload on a daily basis and make decisions in the absence of the consultant when required. To work accurately under pressure.
- Listen, analyse and respond to admin non clinical queries via telephone, e-mail and face to face contact from clinical and non-clinical staff, patients, relatives and the general public in an articulate and sympathetic manner exercising ones own judgement effectively and efficiently as to when action is required and safeguarding patient confidentiality. To record as necessary queries on to the EPR system and pass to Consultant for response.
Full job description attached.
Person specification
Qualifications
Essential criteria
- RSA Level 3
- Audio Typing /Digital dictation
Desirable criteria
- Maths and English GCSE A-C
Aptitudes and Attributes
Desirable criteria
- Ability to work flexibly
- Able to use a variety of computer systems
- Team Player
- Ability to demonstrate trust values
Experience
Essential criteria
- Previous medical secretarial experience
- Good Knowledge of medical terminology
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Suzanne Davies
- Job title
- Assistant Administrative Services Manager
- Email address
- [email protected]
- Telephone number
- 01691 404592
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