Job overview

This vacancy is open ONLY  to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB.   Only applications from candidates currently working in these organisations will be accepted (other applicants not be shortlisted).

We are now in a position to recruit a full time Private Patient Administrator (Band 2) to join our team .

The main purpose of the role is to provide reception cover for the hospitals private unit - Ludlow Outpatients, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.

Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)

Main duties of the job

Provide a professional and efficient reception service for Ludlow Outpatients Private Patients. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centered 
service is maintained at all times.

Supporting Clinical Colleagues in organising the daily running of the outpatient clinics, and maintaining patient flow through the department.

To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.

To gather and share information as required for the relevant clinical area, either verbally or electronically, which is pertinent to the members of the clinical and non- clinical teams, exercising discretion and confidentiality at all times.

To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.

Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances/cancellations/postponements. 

To set up clinics and book clinic appointments as requested by the private patient medical secretaries. 

To provide administrative cross cover support across Ludlow Outpatients and Ward- eg, bookings, ward clerk duties when needed.

To ensure a smooth and efficient administrative process for booking private patients into preoperative clinics, additional clinical appointments (e.g., joint school), and surgery.

Working for our organisation

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.