Job summary
- Main area
- Dental Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 825-8145235-OPS-A
- Employer
- Shropshire Community Health NHS Trust
- Employer type
- NHS
- Site
- Oswestry Community Dental
- Town
- Oswestry
- Salary
- £25,272 per annum / pro rata
- Salary period
- Yearly
- Closing
- 01/09/2026 23:59
Employer heading
Dental Receptionist
NHS AfC: Band 2
We recognise that applicants may use Artificial Intelligence (AI) tools to help build their application. However, all information provided must be an accurate reflection of your skills, knowledge, qualifications and experience. Candidates should be prepared to discuss and evidence the content of their application during the recruitment process.
Job overview
This job does not meet the skill level requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
To provide a high-quality reception and administration service, appropriate to that expected in a primary dental care practice across all Community Dental Service (CDS) sites.
Main duties of the job
Main duties of the job
- To act as a first and central point of contact for all enquiries to the site, answering queries and providing accurate information, advice and sign posting to individuals both in person and on the telephone.
- To use the electronic patient record system, for booking appointments which includes making bookings for clinics at other CDS locations.
- To deal face to face with dental emergencies, patients experiencing dental access difficulties and patients with special needs.
- To collect any NHS charges and fees along with banking of money collected and completion of documentation to comply with standing financial instructions.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
This job does not meet the skill level requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Person specification
Training & Qualifications
Essential criteria
- Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience
- Good standard of education.
- Experience in providing a high-quality reception service
Experience
Essential criteria
- Experience of dealing with a wide range of people (public/staff)
- Experience of using routine administrative procedures.
Knowldedge and Skills
Essential criteria
- Excellent interpersonal and communication skills
- Good organisational skills; self-starter and able to use initiative appropriately with only limited supervision.
- Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service.
- Computer literate
Other
Essential criteria
- Able to meet the travel requirement of the post.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Samantha Parker
- Job title
- Reception Team Lead
- Email address
- [email protected]
- Telephone number
- 01691 663684
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