Job summary
- Main area
- Administration Manager
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Home or remote working
- Compressed hours
- Job ref
- 825-8335644-OPS
- Employer
- Shropshire Community Health NHS Trust
- Employer type
- NHS
- Site
- Coral House,
- Town
- Shrewsbury
- Salary
- £49,387 - £56,515 Per Annum / Pro Rata
- Salary period
- Yearly
- Closing
- 24/11/2026 23:59
Employer heading
Support Services Delivery Manager
NHS AfC: Band 7
We recognise that applicants may use Artificial Intelligence (AI) tools to help build their application. However, all information provided must be an accurate reflection of your skills, knowledge, qualifications and experience. Candidates should be prepared to discuss and evidence the content of their application during the recruitment process.
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job overview
Accountable to the designated Operational Lead and working closely with Clinical Service Managers, the Children and Families Service Delivery Manager will be responsible for operationally managing a portfolio of support services, projects and service level agreements as designated by Operational Lead.
These currently relate to a specified group of Children's services including
Buildings Manager for Coral House, Stepping Stones, Monkmoor Campus.
Responsible for staff and budgetary management within the portfolio of services, for ensuring strategic objectives are met and for supporting the Trust's values, continuous improvement and long term sustainability.
Main duties of the job
Specifically the Operational Manager role involves:
- Leading the development of the Children and Families administrative hub
- Acts as lead for the maintenance and development of estates and facilities at agreed locations, ensuring the procedures and policies are in place for the safety and security of the buildings, site and all staff and visitors.
- Delivering finance, HR and quality standards within the designated portfolio of services.
- Delivering risk management and business continuity management relating to relevant estates, and Information governance and record.
- Keeping standards within the designated portfolio of services and in support of related clinical services.
- Supporting the delivery of relevant operational performance targets, including access and activity targets with relevant clinical services.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person specification
Training and qualifications
Essential criteria
- A Masters Degree in a relevant discipline (e.g. Leadership and Management studies, Project Management, Information Systems,) or equivalent experience working at a similar level in specialist area.
Experience
Essential criteria
- Demonstrated experience of interagency, multiagency and multidisciplinary working. Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- Experience of financial/budgetary management.
- Demonstrated previous experience in leading and managing health and/or social care staff with a range of skills and experience to deliver organisational goals and objectives; robust human resource performance management; using capability or disciplinary procedures.
- Experience of implementing change management techniques.
- Significant experience in managing projects and working within the NHS across provider or commissioning arena.
Knowledge and skills
Essential criteria
- Demonstrable specialist knowledge of Business Management functions or ability to rapidly acquire this knowledge and operate at this level.
- Excellent inter-personal, communication and presentations skills both written and verbal.
- Effective negotiating skills.
- Advanced user of Microsoft Office suite of programmes, particularly Word and Excel, up to a level comparable with Advanced ECDL qualifications.
- Demonstrate a problem resolution and skills to analyse, interpret and resolve complex queries in relation to data and health records.
- Comprehensive knowledge of project principles, techniques and tools such as Prince 2 Foundation and Microsoft Project.
Other
Essential criteria
- Must be able to meet travel requirements of post.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nicola Greaves
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 01743 644509
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