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Job summary

Main area
Admin and Clerical
Grade
NHS AfC: Band 2
Contract
Bank
Hours
  • Flexible working
  • Other
evenings 4pm - 8pm and Saturday/Sunday 8am -5pm
Job ref
223-CPA-396
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£24,169 per annum/pro rata
Salary period
Yearly
Closing
17/06/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Clerical Officer - Patient Access (Bank)

NHS AfC: Band 2

Job overview

We are looking for enthusiastic and motivated individuals to support our Patient Access Team covering Reception and Clinic Prep duties.  

Reception: the required hours would be weekdays 4pm - 8pm and Saturday and/or Sundays 8am - 4pm

Clinic Prep Team:  8am - 4pm Monday to Friday - this would be based at Atcham Business Park

The successful candidates will have the ability to work autonomously as well as part of a bigger team. 

PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH). This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival, ensuring notes are ready for the clinical staff.  The attendance will also need to be completed using the Trust’s Patient Administration System.

 As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential.  You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

Main duties of the job

The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily. Receive, sort and deliver patient records to all wards and departments, including peripheral buildings as instructed by the Medical Records Supervisor. Responsible for the provision of a comprehensive day to day health library service The post holder would be expected to meet performance standards specific to the area they are working in. Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines. To be aware of and work within the Trust’s Health & Safety policy at all times.  A combination of sitting, standing, excessive walking and physical effort involving moving and handling.

Working for our organisation

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • GCSE's in English and Maths at grades 9 - 4 (or equivalent)

Experience and skills

Essential criteria
  • Basic computer skills
  • Previous clerical experience in a busy environment
Desirable criteria
  • Customer service experience

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss Pledge

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Elaine Roberts
Job title
Support Services Manager
Email address
[email protected]
Telephone number
01743 261000
Additional information

Ext 1507

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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