Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Bank
- Hours
- Flexible working
- Other
- Job ref
- 223-CPA-396
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- The Royal Shrewsbury Hospital
- Town
- Shrewsbury
- Salary
- £24,169 per annum/pro rata
- Salary period
- Yearly
- Closing
- 17/06/2025 23:59
Employer heading

Clerical Officer - Patient Access (Bank)
NHS AfC: Band 2
Job overview
We are looking for enthusiastic and motivated individuals to support our Patient Access Team covering Reception and Clinic Prep duties.
Reception: the required hours would be weekdays 4pm - 8pm and Saturday and/or Sundays 8am - 4pm
Clinic Prep Team: 8am - 4pm Monday to Friday - this would be based at Atcham Business Park
The successful candidates will have the ability to work autonomously as well as part of a bigger team.
PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH). This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival, ensuring notes are ready for the clinical staff. The attendance will also need to be completed using the Trust’s Patient Administration System.
As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.
Main duties of the job
The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily. Receive, sort and deliver patient records to all wards and departments, including peripheral buildings as instructed by the Medical Records Supervisor. Responsible for the provision of a comprehensive day to day health library service The post holder would be expected to meet performance standards specific to the area they are working in. Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines. To be aware of and work within the Trust’s Health & Safety policy at all times. A combination of sitting, standing, excessive walking and physical effort involving moving and handling.
Working for our organisation
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
Essential criteria
- GCSE's in English and Maths at grades 9 - 4 (or equivalent)
Experience and skills
Essential criteria
- Basic computer skills
- Previous clerical experience in a busy environment
Desirable criteria
- Customer service experience
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Elaine Roberts
- Job title
- Support Services Manager
- Email address
- [email protected]
- Telephone number
- 01743 261000
- Additional information
Ext 1507
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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