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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (9am to 5pm Mon to Thurs, 8.30am to 4.30pm Fri, with half an hour daily unpaid lunch break)
Job ref
223-CAC-504
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
the Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£25,272 per annum/pro rata
Salary period
Yearly
Closing
06/07/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Clinical Audit Clerk

NHS AfC: Band 2

Job overview

This role provides support to a busy department responsible for checking and improving patient care.  Your role will be to obtain medical records for review by the team, and support with general administration duties.

You will be based at The Royal Shrewsbury Hospital, but there is a regular requirement to travel to The Princess Royal Hospital and our offsite medical records storage facilities in Shrewsbury and Telford. Due to the requirements of this role being to obtain medical records, home working is not possible.

It is therefore essential that you are able to drive, have a full UK driving licence and access to a vehicle that you are willing to insure for business purposes.

For your supporting information, please do not use AI. We do not require an extensive amount of unnecessary information. There are 13 numbered requirements in the Person Specification.

Main duties of the job

  • The purpose of this role is to provide clerical support for the Clinical Audit Department.  
  • The post-holder will work as part of a team and will have contact with all areas 
    of the Trust and, on occasion, outside agencies and other Trusts.  
  • The main duty of the post is to obtain patient casenotes for review by clinicians and update the notes’ location on the Careflow System (training provided). 
  • When trained, the postholder will also be expected to design and scan data collection forms using Teleform software.
  • The role also includes basic administrative tasks such as photocopying, filing, data entry, copy typing, data entry and taking telephone messages.   

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Experience

Essential criteria
  • Experience of working in an office
  • Experience of using MS Excel, word and outlook
Desirable criteria
  • Experience of obtaining medical records
  • Experience of working in medical records department

Qualifications

Essential criteria
  • GCSE's in Maths and English grades 4 to 9 or equivalent relevant experience

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sally Allen
Job title
Head of Clinical Audit
Email address
[email protected]
Telephone number
01743 261478
Additional information

contact during office hours

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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