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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (part time hours also available)
Job ref
223-WCA-595-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£24,465 per annum / pro rata
Salary period
Yearly
Closing
28/08/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Ward Clerk - Acute Medical Unit

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen for a Ward Clerk within our team within the Acute Medical Floor.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.

AMA/AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

Main duties of the job

Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team. 

  • Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff.  Compile sets of required blank documentation for emergency patients.
  • Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
  • Answer the telephone, responding to questions or requests as appropriate.
  • Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
  • Make outpatient referrals as requested by nursing staff.
  • Notify Pathology of urgent blood specimens when requested by nursing staff.
  • Request and collect (or deliver when requested) notes and x-rays from various departments.
  • Order transport for patients as requested by nursing staff, competing appropriate paperwork.

Working for our organisation

AMU/AMA at Shrewsbury hospital is a very busy, friendly unit. Patients are referred from GP/ED, resulting in the area being very busy. It is staffed by a diverse, multi disciplinary team whose focus is always on providing the very best care for those who use our service.

Staff members benefit from dedicated training and a generous holiday allowance.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
  • Evidence of Maths and English, GCSE Grades 4-9 or equivalent

Experience

Essential criteria
  • Basic Computer skills
Desirable criteria
  • Qualification in word processing / IT skills
  • Customer Care Experience

Communication Skills

Essential criteria
  • Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss Pledge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Carol Griffiths
Job title
Ward Manager - AMA/Enhanced Care
Email address
[email protected]
Telephone number
01743 261000
Additional information

01743 261000 Ext: 1559

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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