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Job summary

Main area
Communications
Grade
NHS AfC: Band 4
Contract
Fixed term: 8 months (due to short term funding, until December 2026)
Hours
Full time - 37.5 hours per week
Job ref
223-CEA-008-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
William Farr House
Town
Shrewsbury
Salary
£27,485 - £30,162 per annum/pro rata
Salary period
Yearly
Closing
02/04/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Communications and Engagement Assistant

NHS AfC: Band 4

Job overview

The Communications team provides the full range of corporate internal and external communications, including creative and marketing services, event management, stakeholder and media relations for The Shrewsbury and Telford Hospital NHS Trust. 

Under the direction of the Senior Communications Manager, the successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. 

Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external “customers” to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.

Main duties of the job

As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset.

You will work as part of the team to support a caring and learning culture that supports the service to be the best it can be and enables the Trust to deliver its values.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset. You will work as part of the team to support a caring and learning culture that supports the service to be the best it can be and enables the Trust to deliver its values.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • Relevant qualification to A-Levels or Level 3/4 diploma level or equivalent professional communications qualification or experience.
  • Five GCSEs or equivalent (this must include A*- C in Maths and English Language or equivalent)
Desirable criteria
  • Evidence of continuing professional development with strong communications and engagement element.

Knowledge

Essential criteria
  • Experience of producing digital content in various formats for a wide range of audiences and platforms
  • Experience of writing engaging copy for different audiences.
  • Experience of managing customer requests, including monitoring inboxes/ taking phone calls.
Desirable criteria
  • Experience of working in a highly pressured, deadline-driven and customer-focused environment, delivering a high volume of work within timescales, deadlines and within budget.

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jennifer Fullard
Job title
Chief Communications Officer
Email address
[email protected]
Telephone number
07933171988

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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