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Job summary

Main area
Emergency Medicine
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Part time hours also available - to be worked over 7 days per week, nights, days, evenings, weekends and bank holidays)
Job ref
223-EDO-534-B
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£22,383 per annum/pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Emergency Department Clerical Officer

NHS AfC: Band 2

Job overview

The Emergency Departments at The Shrewsbury and Telford Hospital NHS Trust provide 24 hour emergency care to the people of Shropshire and Mid Wales.  We currently have vacancies at The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford to work within our Emergency Department Reception and Ward Clerk team.  You will be part of a group of employees which comprises of medical, nursing and administrative staff who provide a high standard of service to patients and relatives attending the departments.

The successful applicants will need to have experience of delivering a high standard of customer service in a customer facing role; possess good IT skills and remain calm under pressure.  A good telephone manner, confidence and a positive way of working is essential. Previous applicants do not need to re-apply.

You will be required to be flexible within the contracted hours in order for the service to be fully covered.  Full training will be provided for all candidates.

The working hours will be discussed at interview, however, these will be  worked on a 24-hour varied shift pattern, which could include days 8am-8pm, Christmas day, weekends,  bank holidays and night shifts 8pm-8am  

Main duties of the job

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, including admissions and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Cross site working could be required at times.

Working for our organisation

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE standard with Maths and English Language at grades 9-4/ equivalent
Desirable criteria
  • Information Governance training
  • ECDL
  • NVQ 2 Business Admin or equivalent experience

experience

Essential criteria
  • Experience with computer database input and related equipment
  • Good keyboard skills
  • Data entry experience
  • General office experience of photocopiers, faxes, printers etc.
  • Telephone Reception duties
Desirable criteria
  • Good working knowledge of SEMA system

Skills/ Knowledge

Essential criteria
  • Good communication skills
  • Understanding of confidentiality
Desirable criteria
  • Customer Care training

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathy Gough
Job title
A&E Reception Manager
Email address
[email protected]
Telephone number
01952 641222
Additional information

To call directly please call Kathy Gough on  01952 641222 ext 4225/3545

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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