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Job summary

Main area
Management
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
223-PSM-234-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£39,959 - £48,117 per annum
Salary period
Yearly
Closing
16/08/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Service Manager

NHS AfC: Band 6

Job overview

*Please note, this role does not meet the requirements for sponsorship* 

The post holder is responsible for supporting the Operational Manager in the management of the business activities of the Centre, to ensure delivery of its strategic and operational objectives in line with the Operational Plan.

 To work closely with the Clinical and Scientific Leaders for services in the Pathology Centre. The Service Manager will support all areas within Pathology and will be responsible for supporting the senior Pathology Leadership Team in the management of the business activities of their respective service areas.

 The post holder will work closely with the Operational Manager to ensure efficient and effective management of all resources in order to deliver safe, high quality, and effective services in an environment of continuous improvement.

 The post holder will take operational management responsibility for Specimen Reception, Stores, and (non-patient) Transport within the Pathology Centre.

 The post holder will work with other Centres and Divisions, as required, to deliver the Trust’s overall strategic objectives, ensuring that the patient care and experience is a key priority.

Main duties of the job

·       To manage and maintain performance management systems to support delivery of the Operational Plan for the service area.

·       Through the analysis and interpretation of a wide range of complex information, to continuously monitor clinical and financial performance.

·       To ensure that all information relating to the activity within the area of responsibility is recorded accurately and in a timely manner to enable performance to be continuously monitored.

·       To work closely with colleagues in the Finance, Procurement, Business Intelligence, and HR functions to ensure that relevant and accurate information regarding the Centre’s activity and performance is available.

·       To ensure that relevant information on activity and performance is disseminated as appropriate throughout the area of responsibility to support effective decision-making.

·       To identify and address areas of concern, discuss and offer options for improvement and, with support, implement change where required.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • Degree level education or equivalent professional qualification or experience
  • Evidence of professional management development
  • Evidence of a commitment to continuous professional development

Knowledge

Essential criteria
  • Experience of working at a management or professional level
  • Experience of managing teams
  • Experience of leading the implementation of service improvement including change management programmes
  • Track record of achieving service targets
Desirable criteria
  • Evidence of effective design and management of patient flows and pathways
  • Experience of business strategy and planning
  • Experience of managing risk
  • Management of a budget

Skills

Essential criteria
  • Strong leadership skills
  • Ability to manage a range of staff groups/professions to deliver objectives and targets
  • Ability to analyse complex and sometimes conflicting information in order to resolve issues
  • Advanced decision-making skills
Desirable criteria
  • Ability to manage a budget
  • Knowledge of quality improvement tools and methodology
  • Knowledge of current professional practice and health policy requirements

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Waqqas Usmani
Job title
Lead Scientist
Email address
[email protected]
Telephone number
01743 261000

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Anchorage Avenue
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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