Job summary
- Main area
- Medicine Division
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 223-SMG-675
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- The Royal Shrewsbury Hospital
- Town
- Shrewsbury
- Salary
- £38,682 - £46,580 per annum/pro rata
- Salary period
- Yearly
- Closing
- 22/09/2025 23:59
Employer heading

Service Manager
NHS AfC: Band 6
Job overview
This is an exciting opportunity to join the Medicine and Emergency Care Division as a Service Manager. This is a full time position, working as part of a team across both the Royal Shrewsbury and the Princess Royal Hospitals.
The successful candidate will be one of four Service Managers responsible for supporting the Assistant Operational Managers and Operational Managers in the management of the business activities of the Division to ensure delivery of its strategic and operational objectives in line with the Operational Delivery Plan.
The post holder will be required to work between both sites.
Vacancy may close early if large number of applications received.
Main duties of the job
The post holder will fulfil a crucial role in fostering excellent communication and working relationships with the clinical specialities, their teams and stakeholders. To be responsible for our ambitious programme for service improvement and sustained delivery of key local and national performance standards including 18week RTT and Cancer waiting times.
Current NHS experience is an advantage, with a strong focus on delivery and a desire for success. You should have the skills to prioritise workload, in a fast paced environment, have excellent interpersonal skills and the ability to develop and motivate others effectively. As an employer we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.
Working for our organisation
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
Essential criteria
- First degree level education or equivalent professional qualification or experience
Desirable criteria
- Evidence of a commitment to continuous professional development
Management Experience
Essential criteria
- Experience of previous junior management role / managing teams
- Experience of involvement / implementation in service improvement projects would be an advantage
- Experience of involvement in delivery of complex change
Specialist knowledge, skills a
Essential criteria
- Aptitude for leadership and previous involvement in decision making
- Excellent numerical skills
- Knowledge of NHS business and financial systems and processes
- Ability to analyse complex and sometimes conflicting information in order to resolve issues
- Knowledge of RTT, Cancer Pathways and National Targets
Personal Circumstances
Essential criteria
- Ability to travel across the health community as required
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lainey Thorne
- Job title
- Assistant Operations Manager
- Email address
- [email protected]
- Telephone number
- 01743 261000
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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