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Job summary

Main area
Mortality
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
37.5 hours per week (Full-time - 37.5 hours per week)
Job ref
223-ALD-245
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£25,147 - £27,596 per annum/pro rata
Salary period
Yearly
Closing
01/05/2024 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Learning from Deaths Administrator

NHS AfC: Band 4

Job overview

Would you like to be part of a small team striving to make a difference and improve care for our patients?  Are you looking for a new challenge, enjoy variety in your work and can cope with fast-paced, multi-tasking environment?

The Learning from Deaths team within the Shrewsbury and Telford Hospital NHS Trust are looking to recruit a full-time, enthusiastic and highly motivated Administrator who will be able to work flexibly, providing administrative and clerical support to the team. 

The successful applicant will be the first point of contact for queries from clinicians, the Medical Examiner Service and other key stakeholders from across the Trust and outside of the organisation and therefore will be required to demonstrate strong communication skills with a clear, confident telephone manner. Utilising secretarial and administrative experience and skills to support the wider learning from deaths agenda, the post holder will have a keen eye for detail and enjoy the challenge of a varied workload.

If you would like to find out more about this exciting opportunity, please contact the team for an informal chat.

Main duties of the job

The post holder will work directly with the Corporate Learning from Deaths team to maintain oversight of all the deaths that occur within the Trust, seeking to support the early identification of learning opportunities to improve care for our living patients. 

They will also be involved with workforce administration within the immediate team, contribute to relevant project work including relating to quality and service improvement, and have responsibility for the management of relevant stock within the department.

Working for our organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The Corporate Learning from Deaths team is a small multi-disciplinary team team consisting of clinical, admin, and medical personnel,  all striving to improve care for our living patients and supporting teams across the organisation to learn from the care provided to those who have died. Each person within the team has a key role to play and is encouraged to develop within a team environment that actively encourages professional growth and development. Flexible working is considered important to staff wellbeing and morale. 

Detailed job description and main responsibilities

Applicants are advised to refer to the attached job description for further details and contact the team to arrange an informal chat to discuss the role.

Person specification

Education and Qualifications

Essential criteria
  • NVQ 3 or equivalent qualification or experience
  • Proficient in Microsoft Office, Excel and PowerPoint, particularly Word and Excel
  • Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent.
  • Evidence of Continuing Development
Desirable criteria
  • Maths and English GCSE
  • Knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving

Experience

Essential criteria
  • Evidence of previous role where attention to detail was key
  • Evidence of experience of producing high quality reports
  • Evidence of achievement of challenging deadlines whilst maintaining quality standards.
  • Experience in organising meetings
  • Experience of reviewing and developing administrative processes and procedures
  • Experience of working in a complex changing environment and the ability to prioritise.
Desirable criteria
  • Experience working within the NHS

Skills, Ability and Knowledge

Essential criteria
  • Excellent written skills to produce formal, informal, and technical documents/material to meet delivery needs.
  • Able to priorities and manage own workload, seeking guidance from manager when necessary
  • Excellent general office administrative skills
  • Comfortable with demanding workloads and competing priorities
  • Ability to work effectively under pressure to meet deadlines

Personal Qualities

Essential criteria
  • Excellent inter-personal and communication skills and good listening skills.
  • Enthusiasm, ability to work independently and within a team
  • To be an effective communicator demonstrating routinely good use of written, verbal or email communications and management of those communications.
  • Communicate complex information that may require tact and diplomacy. Communicate complex and sensitive information
  • Excellent organisational and interpersonal skills.
  • Proven ability of working in a team environment and delivering team objectives
  • Proactive and self-motivated
  • Strong sense of commitment to openness, honesty, and integrity.

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Fiona Richards
Job title
Head of Learning from Deaths & Clinical Standards
Email address
[email protected]
Telephone number
07874 638132
Additional information

Brenda Maxton

Senior Learning from Deaths Manager

[email protected]

01743 261000 extension 1018 

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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