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Job summary

Main area
Scheduling Services
Grade
NHS AfC: Band 3
Contract
12 months (Supported divisionally as fixed term for 12 months)
Hours
  • Full time
  • Part time
37.5 hours per week (to include some weekend working and bank holiday working)
Job ref
223-COR-660
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital (including cross site working when required)
Town
Shrewsbury
Salary
£24,937 - £26,598 per annum/pro rata
Salary period
Yearly
Closing
15/09/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Clerical Officer - Endoscopy

NHS AfC: Band 3

Job overview

This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the Endoscopy booking office.

The Endoscopy Clerical Officer will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience including previous booking and/or appointment experience would be beneficial.  Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The post holder will be working within the busy office based at The Royal Shrewsbury Hospital (across main site and William Farr House), however may be required to travel and work at both The Royal Shrewsbury Hospital and The Princess Royal Hospital in Telford on a rotational basis. 

Main duties of the job

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.  

The Booking and Scheduling office manage Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust.  The successful candidate will have specific areas of responsibility, including waiting list management and elective rescheduling, as well as dealing with and responding to enquiries from patients and staff.

The post involves providing face to face reception cover on a rotational basis.

Working for our organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

 

 

Person specification

Qualifications

Essential criteria
  • 4 GCSE’s (Grades 9 - 4) or equivalent including Maths and English
Desirable criteria
  • Working towards NVQ in Business Admin or Customer services

Experience

Essential criteria
  • Experience of customer Care
  • General office processes experience
  • Knowledge of software programs
  • Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
Desirable criteria
  • Knowledge of PAS systems
  • Experience of NHS working practices
  • Previous office experience
  • Extensive experience of electronic scheduling
  • SEMA Helix/Care Flow

Skills and knowledge

Essential criteria
  • High standard of grammar and spelling
  • Understanding of confidentiality/ data protection issues.

Employer certification / accreditation badges

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Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alex Hill
Job title
Endoscopy Co-ordinator
Email address
[email protected]
Telephone number
01743 261000
Additional information

Cathy Hordley - Assistant Operations Manager

 [email protected]

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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