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Job summary

Main area
Switchboard
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (4 x 7.5 hrs per week alternate weekends early /late rotation)
Job ref
223-SBO-163
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£24,465 per annum/pro rata
Salary period
Yearly
Closing
10/03/2026 23:59
Interview date
26/03/2026

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Switchboard Operator

Band 2

Job overview

Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Main duties of the job

  • General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
  • To operate a Net call telephone system without supervision.
  • To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
  • To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
  • General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
  • To take part in a rota system, covering 24-hours, 7 days per week.
  • To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
  • To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

Working for our organisation

We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

Full training will be given

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Knowledge and experience

Desirable criteria
  • Switchboard experience
  • Working knowledge of Mitel System
  • Working knowledge of Stanley Blick paging system
  • Knowledge of medical terminology

Skills

Essential criteria
  • Keyboard skills

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Pauline Harbourne
Job title
Switchboard Manager
Email address
[email protected]
Telephone number
01743261010

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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