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Job summary

Main area
Switchboard
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (4 x 7.5 hrs per week alternate weekends early/late rotation)
Job ref
223-SBO-163-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£25,272 per annum/pro rata
Salary period
Yearly
Closing
05/05/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Switchboard Operator

Band 2

Job overview

Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Main duties of the job

  • General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
  • To operate a Net call telephone system without supervision.
  • To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
  • To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
  • General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
  • To take part in a rota system, covering 24-hours, 7 days per week.
  • To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
  • To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

Full training will be given.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Knowledge and experience

Desirable criteria
  • Switchboard experience
  • Working knowledge of Mitel System
  • Working knowledge of Stanley Blick paging system
  • Knowledge of medical terminology

Skills

Essential criteria
  • Keyboard skills

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Pauline Harbourne
Job title
Switchboard Manager
Email address
[email protected]
Telephone number
01743261010

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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