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Job summary

Main area
Urgent Appointment Co-ordinator
Grade
NHS AfC: Band 3
Contract
Fixed term: 12 months (There are two posts for different contract duration, one for 12 months and one for 18 months)
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
223-UAC-259
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
09/05/2024 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Urgent Appointments Coordinator

NHS AfC: Band 3

Job overview

We are looking for an enthusiastic and motivated individual to join the Cancer Services Team to provide administrative support within the Urgent Suspected Cancer referrals office based at The Royal Shrewsbury Hospital.

The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust’s computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.

Applicants are advised that this vacancy may close early should a high volume of applications be received.

Main duties of the job

  • To undertake booking and scheduling duties in the Urgent Suspected Cancer Referrals  Office – patients to be contacted by telephone
  • The delivery of a patient cancellation/postponement service
  • Using Trust systems PAS, SEMA, ERS and Somerset Cancer Register
  • Develop & maintain effective communication skills liaising with patients, GP’s and internal/external contacts
  • Responsible for ensuring that the booked appointment is made within the designated time limit
  • Responsible for ensuring that new patient clinics are booked to their maximum capacity
  • Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants
  • To meet performance standards specific to the area they are working in
  • Maintain patient confidentiality at all times
  • Work within well defined boundaries, using initiative to make planning decisions as required.  They will have access to manager / supervisor at all times
  • To be responsible for assisting in the training of new staff

Working for our organisation

The successful applicant will be joining the Urgent Suspected Cancer Referrals team based at The Royal Shrewsbury Hospital.  The team is a small, dynamic team comprising of 5 Urgent Appointment Co-ordinators and 1 Team Leader and form part of the larger Cancer Services Department.  As a department we work closely with the clinical team within the Trust to promote a friendly, approachable and supportive atmosphere to deliver a high standard service.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

 

Person specification

Qualifications/Education

Essential criteria
  • English GCSE at Grades 9 - 4 (or equivalent) or equivalent qualification or experience
  • NVQ 2/3 or equivalent level of knowledge and experience
Desirable criteria
  • Maths GCSE at Grades 9 - 4 (or equivalent) or equivalent qualification or experience

Previous Experience

Essential criteria
  • Administrative Experience
  • Experience of working with Software Programmes
  • Experience of dealing with patients/clients

Skills and Knowledge

Essential criteria
  • Computer literate with IT skills, eg, use of Microsoft Office
Desirable criteria
  • Understanding or knowledge of booking processes across primary and secondary care
  • Knowledge of the choose and book system

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Alice Upcott
Job title
Urgent Appointments Team Leader
Email address
[email protected]
Telephone number
01743 261000
Additional information

To contact Alice directly please call 01743 261000 ext 6966

 

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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