Job summary
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
We are looking for an enthusiastic and motivated individual to join our busy dynamic clerical team. The ward provides a wonderful environment for both patients and staff. This is a demanding role that requires commitment and a positive approach towards change. We offer a period of induction and a strong commitment to training and development.
The successful candidate will be expected to participate in clerical duties to support the Ward Team, engaging with members of the multi disciplinary team as well as patients and relatives. You must have a willingness to contribute to the development of the team as well as your own professional growth. Excellent verbal communication skills are required as you will be an advocate of the ward.
Main duties of the job
The post holder will be required to:
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. .
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist /ECG /Technician /Radiographers / Porters).
- Make outpatient referrals as requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, competing appropriate paperwork.
Working for our organisation
The Trust has undergone a period of change and improvement, this has led to an exciting period in which to join this ever evolving Trust which is dedicated to the support and development of staff as well as the provision of excellent patient care
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Experience
Essential criteria
- Administration experience
- An understanding of the requirements of the role
- Evidence of effective verbal – face to face/telephone, non-verbal, written communication skills
- Able to work independently and within a multidisciplinary team
Desirable criteria
- Knowledge of hospital administration system
Qualifications
Essential criteria
- Possess or be willing to undertake NVQ Level 2 and 3 in Business Administration
- Basic computer experience and skills
Desirable criteria
- Qualification in word processing/IT skills
- Customer care experience
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Karen Forrest
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01743 263023
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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