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Job summary

Main area
medicine/Frailty
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 25 hours per week
Job ref
223-WDC-089-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£22,383 per annum
Salary period
Yearly
Closing
07/05/2024 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Ward Clerk

NHS AfC: Band 2

Job overview

We are looking for an enthusiastic and motivated individual to join our busy dynamic clerical team. The ward provides a wonderful environment for both patients and staff.   This is a demanding role that requires commitment and a positive approach towards change. We offer a period of induction and a strong commitment to training and development.

The successful candidate will be expected to participate in clerical duties to support the Ward Team, engaging with  members of the multi disciplinary team as well as patients and relatives. You must have a willingness to contribute to the development of the team as well as your own professional growth. Excellent verbal communication skills are required as you will be an advocate of the ward. 

Main duties of the job

The post holder will be required to:

  • Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. .
  •  Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
  • Answer the telephone, responding to questions or requests as appropriate.
  •  Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist /ECG /Technician /Radiographers / Porters).
  • Make outpatient referrals as requested by nursing staff.
  • Request and collect (or deliver when requested) notes and x-rays from various departments.
  •  Order transport for patients as requested by nursing staff, competing appropriate paperwork.
  •  Ensure records are sent from the ward correctly compiled and completed following patient discharge.
  •  Report identified maintenance defects to engineers, competing appropriate paperwork.

Working for our organisation

The Trust has undergone a period of change and improvement, this has led to an exciting period in which to join this ever evolving Trust which is dedicated to the support and development of staff as well as the provision of excellent patient care 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Experience

Essential criteria
  • Administration experience
  • An understanding of the requirements of the role
  • Evidence of effective verbal – face to face/telephone, non-verbal, written communication skills
  • Able to work independently and within a multidisciplinary team
Desirable criteria
  • Knowledge of hospital administration system

Qualifications

Essential criteria
  • Possess or be willing to undertake NVQ Level 2 and 3 in Business Administration
  • Basic computer experience and skills
Desirable criteria
  • Qualification in word processing/IT skills
  • Customer care experience

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Forrest
Job title
Ward Manager
Email address
[email protected]
Telephone number
01743 263023

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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