Job overview

Are you a compassionate, detail-driven professional with a passion for making a real difference? We’re on the lookout for a highly organised Medical Secretary to become a vital part of our Integrated Front Door Team in the Urgent and Emergency Care Division.

In this dynamic role, you’ll be the heartbeat of our clinical operations, providing expert secretarial support to a team of General Practitioners (GPs), Consultants and their teams.

The Integrated Front Door (IFD) and Urgent Community Response Teams are multi-agency and inter-disciplinary teams working to prevent avoidable hospital admission and support complex discharge from hospital. They work in a seamless and integrated way across partner organisations, spanning health, social care and the voluntary sector. The teams will proactively ‘pull’, and case manage the needs of a range of people with moderate and complex care needs and support these people safely to transfer via the most appropriate discharge and community pathway. Urgent Community Response Teams offer a service that provides rapid assessment and care to people in their own homes to prevent hospital admission and avoid further deterioration of their condition and the team will we will work together through a multi-agency approach to ensure people get the care and support they need on their discharge from the hospital setting. 

Main duties of the job

The post holder will provide essential secretarial support to a range of General Practitioners, Consultants, and their teams across community urgent care division, helping to ensure the smooth operation of our services and the delivery of high-quality care.

The ideal candidate will have proven experience in a medical secretarial /administrative role, excellent communication and organisational skills, and the ability to work independently . 

Proficiency in medical terminology and IT systems is essential, along with a flexible, proactive attitude and a strong commitment to compassionate care.

In return, you’ll be part of a forward-thinking, integrated team that values collaboration and innovation, with access to ongoing professional development and career progression opportunities.

If you’re ready to make a meaningful impact in urgent community care, we’d love to hear from you 

Working for our organisation

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.