Job summary
- Main area
- Clerical Officer
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 223-CRO-311-B
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- Audiology Department, The Princess Royal Hospital
- Town
- Telford
- Salary
- £24,465 per annum/pro rata
- Salary period
- Yearly
- Closing
- 21/10/2025 23:59
Employer heading

Clerical Officer
NHS AfC: Band 2
Job overview
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
An opportunity has arisen for a motivated and enthusiastic individual to join the clerical team in the Audiology department. We support the Audiology clinical staff in delivering a high quality Audiology service to the hearing aid wearers of Shropshire. Shropshire Audiology provides services for a population of 500,000 people where we see approximately 60,000 people in a year. We are proud to be able to offer a range of services to our patients such as Adult Hearing Aid work, ENT support, Paediatric Audiology, the Shropshire Implant Service, Hearing Therapy and Rehabilitation clinics, Tinnitus and Hyperacusis and Balance.
Main duties of the job
To assist in the day to day running of the Audiology Department ensuring the Administration and Clerical team are delivering the highest possible standard of work. Organising and dealing with administrative duties within the Audiology department. Responding quickly and effectively to enquires from our service users.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard with Maths and English Language grades A-C or equivalent
Desirable criteria
- Formal typing/word processing qualification
Knowledge
Essential criteria
- Experience with computer database input and related equipment, able to data entry accurately
- Telephone and reception duties
Desirable criteria
- Experience of working with hearing impaired/Care environment
- Knowledge of creating data reports using either Microsoft Access/Crystal Reports
Skills
Essential criteria
- Good communication skills, ability to work in a team, excellent telephone manner
Desirable criteria
- Customer care training
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Carole Powell
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 01743 261482
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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